Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Krystal Brewer

Operations Business Analyst
Atlanta,GA

Summary

Reliable and dedicated Operations Analyst with excellent attention to detail, and thirst for learning. Account management, budgeting, forecasting, and technical support. Background in tracking products from vendor shipments to the consumer pipeline. Leverage Partnerships with merchants, stores, and vendors to ensure customers’ expectations are meet in a timely manner. Analytical performer with price dispute resolution experience. Enthusiastic employee with great decision-making skills.

Overview

17
17
years of professional experience

Work History

Operations Building Services Analyst

The Home Depot Inc
Atlanta, GA
11.2021 - Current
  • Managed Fire Protection and Burglar expense accounts for all 2000+ U.S. retail Home Depot Locations
  • Prepared monthly budget of ($800K) and annual expense forecasts($10M) including any necessary recommended action required to achieve plan.
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Analyzed expense and labor cost to report in variances
  • Developed and initiated projects, managed costs, and monitored performance.
  • Day-to-day administrative support, including processing work orders, quote and invoice approvals.
  • Directed vendor personnel to complete tasks within expected timeframes.
  • Organized ongoing maintenance schedules to boost system performance.
  • Led cross functional teams to understand cost impacts and opportunities of operational changes and innovations.
  • Skilled at working independently and collaboratively in team environment
  • Gained strong leadership skills by managing projects from start to finish

Pro Business Expeditor

The Home Depot Inc
03.2016 - 11.2021
  • Exceeding scorecard requirements, with sales generated $500,000 with total average team penetration rate of 6% exceeding expected 3% rate and average 200,000 expectancy sales goal.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Proven ability to learn quickly and adapt to new situations
  • Monitored and supported databases to manage pertinent information for use in comprehensive analysis and forecasting.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of budgets.
  • Demonstrated leadership skills in managing projects from concept to completion
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Partnered with vendors and suppliers to effectively manage and budget
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions

Pro Account Sales Associate

The Home Depot Inc
11.2012 - 03.2016
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Managed over 40 incoming calls per day, this included phone sales and special orders.
  • Increased sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Grew sales and increased profits, applying proactive management strategies and enhancing sales training.

Head Cashier

The Home Depot Inc
08.2011 - 11.2012
  • Supported cashiers and customers by keeping checkout lines very short and handled customer complaints with empathetic ear, apologized and took responsibility.
  • Managed front end operations including returns desk and lot associates, making sure there was adequate staff by utilizing back up cashiers.
  • Stayed abreast of current promotions and maintained knowledge of policies and procedures affecting Front end.
  • Facilitated training, coaching and developing new cashiers with weekly PK tables.
  • Directed team of 18 cashiers to maximize performance and deliver exceptional service to every customer
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions

Special Services Associate

The Home Depot Inc
04.2008 - 08.2011
  • Ensure that customer calls and transactions are handle quickly, professionally and accurately.
  • Managed over 40 incoming customer calls per day, this included phone orders as well as in-store and special orders.
  • Coordinate will call and deliveries with customer and some follow up with installations when expeditors were unavailable.
  • Managed and maintain reports by collaborating with other departments when necessary.
  • Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.


Asset Protection Specialist

The Home Depot Inc
08.2006 - 04.2008
  • Increased apprehensions by 12% and apprehension dollars by 25% by motivating and coaching direct reports for optimum productivity and performanceAssist with protecting company’s assets through safety, recovery, and internal or external theft.
  • Prepare detailed and arcuate case reports to preserve evidence.
  • Monitor prosecutions and appear in court when required.
  • Managed efforts to reduce injuries in stores by reporting any hazardous or unsafe condition.
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud

Education

Associate of Arts - Criminal Justice

Prairie State College
05.2016

Skills

  • Data Analytical Skills
  • Strategic Planning
  • Microsoft Office Suite
  • Salesforce
  • Excel
  • Tableau
  • Account Management
  • Vendor Sourcing
  • Purchasing and Procurement
  • Project Management
  • Account Reconciliation
  • Expense reports
  • Budgeting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Operations Building Services Analyst

The Home Depot Inc
11.2021 - Current

Pro Business Expeditor

The Home Depot Inc
03.2016 - 11.2021

Pro Account Sales Associate

The Home Depot Inc
11.2012 - 03.2016

Head Cashier

The Home Depot Inc
08.2011 - 11.2012

Special Services Associate

The Home Depot Inc
04.2008 - 08.2011

Asset Protection Specialist

The Home Depot Inc
08.2006 - 04.2008

Associate of Arts - Criminal Justice

Prairie State College

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Krystal BrewerOperations Business Analyst