Krystal Briones
Dale
Summary
Diligent mediator with proven background in conflict resolution and negotiation. Successfully mediated numerous disputes, fostering positive outcomes and maintaining professional relationships. Demonstrated expertise in active listening and problem-solving, ensuring fair and equitable resolutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SENIOR SUBJECT RELATIONS ASSOCIATE
PPD / Thermo Fisher
05.2021 - Current
- Facilitated smooth onboarding process by coordinating training schedules and resources.
- Led interviews and collected evidence to support either side and achieve favorable resolutions.
- Developed training materials to empower team members in troubleshooting common challenges.
- Served as a liaison between executives and employees, addressing inquiries or concerns in a timely manner to promote open communication channels.
- Optimized calendar management practices for executive staff members, allowing them more time to focus on strategic priorities rather than scheduling conflicts.
- Delivered training sessions on conflict management, enhancing employee skills in handling difficult situations effectively.
- Prevented escalation of conflicts between volunteers and staff members by using de-escalation techniques and conflict resolution strategies.
- Maintained confidentiality in handling sensitive information.
SUBJECT RELATIONS ASSOCIATE
PPD / Thermo Fisher
06.2016 - 05.2021
- Streamlined administrative processes by implementing efficient filing and organization systems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed challenging behaviors among volunteers by utilizing effective de-escalation techniques learned through ongoing training.
- Acted as a support in subject relations in hopes of increasing the probability of repeat study participation
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
SENIOR PHONE RECRUITER
PPD / Thermo Fisher
10.2015 - 06.2016
- Reviewed client specific protocols in order to create study specific questionnaires and study descriptions for potential volunteers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted phone interviews to assess applicants eligibility to participate in available clinical trials.
- Provided comprehensive support to my boss, addressing any of their needs promptly and efficiently."
- I participated in weekly meetings to strategize and outline recruitment plans and objectives.
PHONE RECRUITER
PPD / Thermo Fisher
11.2010 - 10.2015
- Conducted phone interviews to assess applicants eligibility to participate in available clinical trials.
- Managed high call volumes in a efficient manner.
- Schedules consent/screening appointments for those who pass preliminary phone screening interview.
- utilized excellent customer service skills in order to provide a pleasant experience to callers and to encourage their participation in current and future studies.
OFFICE ASSISTANT
PPD / Thermo Fisher
10.2009 - 11.2010
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
RESEARCH TECHNICIA,
PPD / Thermo Fisher
01.2009 - 10.2009
- Labeled and prepared specimens for shipment to laboratory facilities.
- Completed in-house protocol specific testing procedures.
- Following strict protocols to ensure the accuracy and integrity of the samples collected.
- Safely transporting collected samples to designated laboratories for analysis
- Manage and support the daily operations of volunteer activities, fostering a productive and collaborative environment.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ09-2012
High School Diploma -
Del Valle High School
Del Valle, TX06-2003
Skills
- Customer service
- Time management
- Attention to detail
- MS office
- Ability to adapt to change
- Mediation
- Courteous and professional
- Exemplary communication skills
- New hire training
- Leadership qualities
- Work well independent and in group settings
- Complex Problem-solving
Certification
- Basic Mediation Training, Mediators and Arbitrators of America, February 2021
- DDI Targeted Selection Training, PPD, November 2015
Timeline
SENIOR SUBJECT RELATIONS ASSOCIATE
PPD / Thermo Fisher
05.2021 - Current
SUBJECT RELATIONS ASSOCIATE
PPD / Thermo Fisher
06.2016 - 05.2021
SENIOR PHONE RECRUITER
PPD / Thermo Fisher
10.2015 - 06.2016
PHONE RECRUITER
PPD / Thermo Fisher
11.2010 - 10.2015
OFFICE ASSISTANT
PPD / Thermo Fisher
10.2009 - 11.2010
RESEARCH TECHNICIA,
PPD / Thermo Fisher
01.2009 - 10.2009
- Basic Mediation Training, Mediators and Arbitrators of America, February 2021
- DDI Targeted Selection Training, PPD, November 2015
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Del Valle High School
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