KRYSTAL BRITO
Mascotte,FL
Summary
Dedicated customer support and client service professional with 15+ years of experience supporting customers, clients, and individuals with diverse needs. Skilled in account support, problem resolution, documentation, scheduling, data entry, and handling sensitive situations with patience and professionalism. Strong communicator with a dependable, solutions-focused approach and experience working in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Driver / Instructor
Building Blocks Ministries
02.2025 - Current
- Transported and assisted adults with autism and developmental needs to enhance mobility and independence.
- Provided safe pick-up/drop-off services while monitoring client well-being and addressing sensitive situations with care.
- Communicated updates to staff and documented concerns to foster a supportive environment for clients.
Customer Service Representative / Tech Support
DISH Network
12.2021 - 09.2023
- Provided customer service and technical support by phone and chat.
- Executed data entry, billing support, troubleshooting, and account assistance to maintain accurate records and assist customers effectively.
- Escalated complex cases while guiding customers through step-by-step solutions to enhance their experience.
Esthetician / Receptionist
Amethyst Aesthetics
05.2020 - 11.2021
- Coordinated appointments, scheduling, billing, and client communication to ensure seamless client experiences.
- Delivered professional customer service while maintaining organized client records for efficient access.
- Delivered personalized skincare consultations, assessing client needs and recommending tailored treatment plans.
- Executed advanced facial treatments utilizing microdermabrasion and chemical peels to enhance skin health.
Receptionist / Office Assistant
Credit Source
04.2019 - 05.2020
- Provided phone support and processed information to ensure smooth scheduling and efficient calendar management.
- Assisted with office organization and performed customer-facing administrative tasks to enhance client interactions.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated multi-line phone systems, efficiently directing calls to appropriate departments.
- Developed and maintained organized filing systems for client records and correspondence.
Retail Sales Associate
Marshalls
11.2018 - 10.2019
- Assisted customers, managed returns, maintained merchandise organization, and supported sales-floor operations to enhance customer experience.
- Provided exceptional customer service by assisting with product selection and addressing inquiries.
- Maintained store organization through effective merchandising and inventory management practices.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing.
Receptionist
Accolade
01.2018 - 11.2018
- Greeted customers and answered multiple phone lines while resolving customer concerns to enhance service experience.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated appointments and meetings, ensuring optimal scheduling for staff and clients.
- Maintained organized front desk operations, enhancing workflow and client interactions.
Process Guide / Quality Control
Amazon
04.2015 - 12.2017
- Ensured product quality, trained new employees for effective onboarding, and supported efficient inbound/outbound operations.
- Led training sessions for new team members to ensure compliance with operational procedures.
- Streamlined inventory management processes, reducing discrepancies and enhancing accuracy.
- Monitored workflow efficiency and implemented improvements to maximize productivity across shifts.
Server / Hostess
Bootsy's Italian Restaurant
01.2011 - 01.2015
- Delivered exceptional customer service, coordinated seating arrangements, and facilitated smooth daily restaurant operations.
- Greeted and seated guests, ensuring prompt service and optimal guest experience.
- Managed reservations and waitlists using reservation management software efficiently.
- Collaborated with kitchen staff to communicate orders clearly and maintain service flow.
Quality Control Inspector
E and B Brands
06.2012 - 06.2014
- Inspected materials and conducted quality audits to ensure compliance with specifications and standards, documenting findings for continuous improvement.
- Conducted thorough inspections of products to ensure adherence to quality standards.
- Utilized inspection tools and equipment to identify defects and anomalies in production.
- Collaborated with production teams to resolve quality issues and implement corrective actions.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer Service
- Client Support
- Case Management
- Data Entry
- Scheduling
- Tech Support
- Documentation
- Multitasking
- Email Communication
- Professionalism and punctuality
- Critical thinking
- Customer Service-oriented
Personal Information
Title: REMOTE CUSTOMER SERVICE CLIENT SUPPORT CASE MANAGEMENT
Timeline
Driver / Instructor
Building Blocks Ministries
02.2025 - Current
Customer Service Representative / Tech Support
DISH Network
12.2021 - 09.2023
Esthetician / Receptionist
Amethyst Aesthetics
05.2020 - 11.2021
Receptionist / Office Assistant
Credit Source
04.2019 - 05.2020
Retail Sales Associate
Marshalls
11.2018 - 10.2019
Receptionist
Accolade
01.2018 - 11.2018
Process Guide / Quality Control
Amazon
04.2015 - 12.2017
Quality Control Inspector
E and B Brands
06.2012 - 06.2014
Server / Hostess
Bootsy's Italian Restaurant
01.2011 - 01.2015
High School Diploma -
Penn Foster Career School