Krystal Broomfield
Conroe,TX
Summary
Adept Operations Manager with a proven track record at Flexport, enhancing operational efficiency and employee performance through expert leadership and problem-solving skills. Specializes in operations management and customer service, significantly improving delivery accuracy and accountability. Demonstrates exceptional team leadership and planning capabilities, driving results and exceeding performance goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager
Flexport
02.2022 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Receptionist
DaVita Dialysis
02.2019 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Pharmacy Technician
CVS Pharmacy
01.2015 - 01.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Bachelor of Science - Medical Administration
DeVry University
Villa Park, IL05.2026
Ceritfication - Pharmacy
Everest College - Alhambra
Alhambra, CA09.2014
High School Diploma -
Westlake High School
Atlanta, GA12.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
Timeline
Operations Manager
Flexport
02.2022 - 07.2024
Receptionist
DaVita Dialysis
02.2019 - 01.2022
Pharmacy Technician
CVS Pharmacy
01.2015 - 01.2019
Bachelor of Science - Medical Administration
DeVry University
Ceritfication - Pharmacy
Everest College - Alhambra
High School Diploma -
Westlake High School
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