Krystal Brown
Alpharetta,Georgia
Summary
Versatile and results-driven professional with skills in customer service and administrative support with various fortune 500 companies. Excelled in enhancing customer service and streamlining documentation processes, demonstrating empathy and teamwork. Proven track record in training and leveraging technology to improve operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
21
21
years of professional experience
Work History
Front Office Specialist
Wellstar Medical Group
06.2024 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Provided forms to fill out or update and added latest information computer system.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
Epic ATE Support Consultant-Cadence
Trinity Health
10.2022 - 11.2022
- Provided ATE support in Cadence to the Radu and Front Desk representatives at various clinics
- Assisted with registering, checking patient in/out, scheduling appointments, creating and managing referrals, updating patient information, and managing their baskets
- Aided with end-of-day reconciliations and deposits
- Created user accounts and assigned permissions
- Responded to customer inquiries and provided technical assistance over the phone and in person
Case Management Assistant
SSM Homecare
07.2015 - 08.2016
- Responsible for assisting clinicians in upgrading their laptops and limited technical issues.
- Experience with interactive scheduler
- Substitute receptionist
- Medical terminology
- Updating patient and physician information in Horizons
- Working service batch to process charges for billing
- Responsible for training new employees
- Liaison for clinician to physician and management
- Responsible for answering billing and admissions emails promptly
- Experience with extracting soc oasis
- Experience with scanning documents into Epic for physician signature
- Provided wound care assessment, data entry, and terminology to wound vac company KCI
- Responsible for the division and coding of our building's bills from different companies
- Attended regularly scheduled case management and staff meetings
Document Manager/CMA
SSM Homecare
09.2013 - 07.2015
- Processed paperwork for billing
- Back-up for upgrading laptops and air cards for clinicians
- Experience with interactive scheduler
- Medical Terminology
- Back-up receptionist
- AudaPro electronic delivery of medical records
- Responsible for the division and coding of our building's bills from various vendors
Medical Records Clerk
SSM Homecare
10.2011 - 09.2013
- Filing
- Back-up for upgrading field laptops and air cards for clinicians
- Creating an Excel spreadsheet for DC summary reports
- Alphabetize patient discharge folders, box and get them ready for Iron Mountain pickup
- Experience with interactive scheduler
- Substitute receptionist
- Print orders, 485, and F2F documents preparing them for doctor signatures
- AudaPro electronic delivery of medical records
- Maintained confidentiality of all medical records and sensitive information to comply with HIPPA regulations
- Scanned medical records in digital format easy retrieval and accessibility
Second Drawing Assistant/Data Entry Clerk
Scientific Games International
09.2007 - 10.2008
- Assisted the drawing assistant in selecting winners for the second chance lottery drawings and entered all data into Fox Pro database
- Supported VP of the Video Gaming Division handling all administrative duties including setting up schedules and interviews for perspective employees
- Provided data entry support and general clerical duties for the HR Accounts Payable department
Clerical/Data Entry Clerk
Discover Staffing (MDI Entertainment)
10.2006 - 12.2006
- Entered all information and data for the lottery winners in the U.S. along with general clerical support for the department
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Cashier/Sales Associate Specialist
Wal-Mart Supercenter
11.2005 - 10.2006
- Provided excellent customer service to the customers on the cash register
- Performed sales associate duties assisting customers throughout the various departments in the store
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist/Child Care Provider
Bally Total Fitness
03.2005 - 08.2005
- Answered all incoming calls to the fitness center
- Assisted coworkers in managing the child care facility
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier/Sales Associate Specialist
BCBGMAXAZRIA At Dillard's
08.2004 - 02.2005
- Ensured an excellent shopping experience for the customers by assisting with their clothing purchases and answering incoming calls to the department
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Milton High School
Alpharetta, GA05.2002
Skills
- Empathy and patience
- Training and coaching
- Teamwork and Collaboration
- Customer Service
- Office Administration
- Documentation skills
- Microsoft Office Suite
- Epic (EHR)
- Horizons
- Internet
- Intranet
- Zoom/WebEx
Additional Information
References
Available Upon Request
Timeline
Front Office Specialist
Wellstar Medical Group
06.2024 - Current
Epic ATE Support Consultant-Cadence
Trinity Health
10.2022 - 11.2022
Case Management Assistant
SSM Homecare
07.2015 - 08.2016
Document Manager/CMA
SSM Homecare
09.2013 - 07.2015
Medical Records Clerk
SSM Homecare
10.2011 - 09.2013
Second Drawing Assistant/Data Entry Clerk
Scientific Games International
09.2007 - 10.2008
Clerical/Data Entry Clerk
Discover Staffing (MDI Entertainment)
10.2006 - 12.2006
Cashier/Sales Associate Specialist
Wal-Mart Supercenter
11.2005 - 10.2006
Front Desk Receptionist/Child Care Provider
Bally Total Fitness
03.2005 - 08.2005
Cashier/Sales Associate Specialist
BCBGMAXAZRIA At Dillard's
08.2004 - 02.2005
High School Diploma -
Milton High School
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