KRYSTAL THOMAS
Richton Park,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Illinois Department of Public Health
01.2024 - Current
- Manage budget, contracts, and admin tasks, enhancing office efficiency.
- Develop and maintain expenditure controls, optimizing resource allocation.
- Analyze data and create reports, providing actionable insights.
- Support program planning and evaluation, improving agency effectiveness.
- Facilitate meetings and discussions, ensuring clear communication of goals.
- Manages budgetary controls and administrative processes, ensuring efficient resource allocation while maintaining detailed expenditure tracking and compliance protocols.
- Coordinates high-level agency meetings and documentation, capturing critical discussions and facilitating communication between stakeholders and leadership.
- Streamlines administrative workflows and program monitoring systems, delivering comprehensive data analysis and status reports to executive leadership.
- Partners with Deputy Directors to evaluate program effectiveness, establish priorities, and enhance operational efficiency across department initiatives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Police Records Clerk
Village of Richton Park, Illinois
10.2024 - Current
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Streamlined records management by implementing digital filing systems and database updates.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
- Assisted investigators by providing relevant case files, enhancing their ability to solve crimes efficiently.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Facilitated smooth operations during audits by maintaining organized records accessible for review at a moment''s notice.
- Contributed to interdepartmental communication by preparing and distributing daily activity logs and incident reports.
Executive II
Illinois Secretary of State
03.2019 - 12.2024
- Oversee program operations, ensuring policy compliance and workflow efficiency.
- Enhance staff performance through effective supervision and clear work standards.
- Conduct organizational studies, recommending strategies for operational improvements.
- Prepare budget proposals, ensuring alignment with organizational goals and public relations.
- Implement personnel actions, fostering a productive and supportive work environment.
- Led program operations and staff development initiatives, implementing strategic workflows and performance standards while supervising research studies to enhance organizational efficiency.
- Streamlined operational procedures and resource allocation across multiple departments, while managing budget planning and program development initiatives.
- Optimized workflow processes and staff performance through structured evaluation systems, fostering improved efficiency in program operations.
- Spearheaded organizational development through strategic planning and innovative process improvements, while maintaining strong public relations.
- Orchestrated cross-functional team activities and mentored staff development, while establishing comprehensive operational standards and evaluation metrics.
- Directed comprehensive program operations while implementing strategic workflows and performance standards, focusing on policy compliance and resource optimization.
Formal Hearing Officer
Illinois Secretary of State
12.2017 - 12.2019
- Conducted driver's license hearings, ensuring legal compliance and public safety.
- Ruled on evidence admissibility, enhancing decision-making accuracy.
- Analyzed hearing findings, drafting precise formal orders.
- Led informal conferences, improving resolution efficiency.
- Applied laws and policies, safeguarding community interests.
- Analyzed complex case evidence and legal documentation, delivering well-reasoned written orders that balanced public safety concerns with individual rights.
- Managed comprehensive case reviews and formal hearings, ensuring accurate application of state laws while maintaining detailed documentation of proceedings.
- Streamlined hearing procedures and documentation processes while maintaining high standards of legal compliance and procedural fairness.
- Coordinated with legal teams and state officials to conduct thorough hearings, facilitating fair resolution of license reinstatement cases.
- Presided over driver's license reinstatement hearings, evaluating complex legal evidence and delivering comprehensive written decisions that protected public interests.
- Implemented streamlined documentation protocols for hearing procedures while maintaining strict adherence to state regulations and due process standards.
Public Service Supervisor
Illinois Secretary of State
06.2015 - 06.2017
- Supervised staff in application processing and road exams, ensuring accurate data entry.
- Managed financial operations, achieving precise accounting and timely bank deposits.
- Coordinated meetings and communications to stay updated on policy changes.
- Set work schedules and priorities, resolving facility issues efficiently.
- Enhanced service delivery through effective problem-solving and staff coordination.
- Led facility operations and staff supervision, overseeing cash management, road examinations, and data entry while ensuring compliance with regulatory standards.
- Managed daily bank deposits and financial reconciliation processes, implementing robust validation procedures to maintain accurate accounting records.
- Coordinated cross-functional teams for written applications processing, establishing efficient workflows and maintaining high service standards.
- Optimized work schedules and resource allocation, resolving facility challenges while ensuring continuous operational excellence.
- Facilitated policy updates through regular team meetings and communication channels, ensuring seamless implementation of procedural changes.
Public Service Representative
Illinois Secretary of State
11.2005 - 05.2015
- Provided informative customer service, enhancing applicant satisfaction.
- Efficiently processed driver's license and vehicle applications.
- Utilized office equipment to streamline operations.
- Conducted license examinations, ensuring compliance.
- Maintained high service standards, improving process efficiency.
- Streamlined driver's license and vehicle registration processes while maintaining compliance with state regulations and delivering exceptional customer service.
- Managed high-volume customer transactions for vehicle registrations and licenses while ensuring accuracy and maintaining strict quality standards.
- Facilitated Commercial Driver's License examinations and motor vehicle processing while providing comprehensive guidance to diverse applicants.
- Evaluated and processed complex vehicle documentation while ensuring data accuracy and regulatory compliance in all transactions.
- Orchestrated efficient customer service operations through effective communication and thorough application processing procedures.
Education
Master's Degree - Organizational Leadership
Olivet Nazarene University
08.2018
Bachelor's Degree - Business Management
Olivet Nazarene University
08.2016
Skills
- Operations Management (Expert)
- Program Development
- Staff Supervision
- Report Writing
- Data Analysis
- Human Resource Management
- Customer service
- Data Entry
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Computer proficiency
- Strong Problem Solver
- Filing systems expertise
- Document analysis
Certification
- Human Recourses Management Training - 4/2025
- L.E.A.D. S Certification- 2/2025
Timeline
Police Records Clerk
Village of Richton Park, Illinois
10.2024 - Current
Administrative Assistant II
Illinois Department of Public Health
01.2024 - Current
Executive II
Illinois Secretary of State
03.2019 - 12.2024
Formal Hearing Officer
Illinois Secretary of State
12.2017 - 12.2019
Public Service Supervisor
Illinois Secretary of State
06.2015 - 06.2017
Public Service Representative
Illinois Secretary of State
11.2005 - 05.2015
Bachelor's Degree - Business Management
Olivet Nazarene University
Master's Degree - Organizational Leadership
Olivet Nazarene University
Similar Profiles
Carl BurtsCarl Burts
Human Resources Intern at Illinois Department Of Public HealthHuman Resources Intern at Illinois Department Of Public Health
Rebekah CarrollRebekah Carroll
Office Associate, Opt 2 at State Of Illinois- Department Of Public HealthOffice Associate, Opt 2 at State Of Illinois- Department Of Public Health
Robert ArrigoRobert Arrigo
Health Facilities Surveillance Nurse at Illinois Department Of Public HealthHealth Facilities Surveillance Nurse at Illinois Department Of Public Health
Dariona ThomasDariona Thomas
Family Babysitter at Family Member And NeighborsFamily Babysitter at Family Member And Neighbors
Evelyn CrewsEvelyn Crews
Phlebotomist at Madison Medical CenterPhlebotomist at Madison Medical Center