Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Canales

Summary

Collaborative Store Director effective in overseeing day-to-day store operations and maintaining loyal customer base utilizing exceptional customer service acumen. Strongly focused and outgoing with over 14 years of hands-on experience in Grocery retail environments. Effectively handle multiple customer issues with accuracy and professionalism. Strong computer and cash register operations abilities. Effectively setting sales targets, ensuring high - quality

customer service and working on store displays. A professional and hard working individual manages and supervises up to 125 employees. Retail professional with expertise in optimizing store performance through strategic planning and team leadership. Proven track record of enhancing customer experiences and driving sales growth. Focused on fostering collaborative work environment and adapting to dynamic retail trends with strong organizational and interpersonal skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Store Director

Safeway
09.2019 - Current
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
  • Checked promotions for accuracy and for merchandising to company standards.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Worked on store displays and attended show and tells to identify new products and services.
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.


Assistant Store Manager

Safeway
10.2015 - 09.2019
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.

2nd Assistant Manager

Safeway
10.2010 - 10.2015
  • Delegated daily tasks to team members to optimize group productivity.
  • Manage merchandising
  • Focus on employee needs
  • Resolve customer issues
  • Coach/train employees
  • Conduct service huddles
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.

Head Clerk

Safeway
03.2007 - 10.2010
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Successfully plan and execute impact merchandising
  • Manage vendors
  • Support safety program
  • Manage tier 5 facility evening operations

Education

High School Diploma -

Mount Pleasant High School
06.2006

Skills

  • Decision Making
  • Staff Scheduling
  • Recruitment and Hiring
  • Verbal and Written Communication
  • Sales Tracking
  • Sales Leadership
  • Accounting and finance reporting
  • Administrative Management
  • Inventory Control
  • Customer Service Management
  • Employee Motivation
  • Vendor relationship development

Certification

  • Retail Leadership Development Training - 2015
  • Food safety certificate - 2015

Timeline

Store Director

Safeway
09.2019 - Current

Assistant Store Manager

Safeway
10.2015 - 09.2019

2nd Assistant Manager

Safeway
10.2010 - 10.2015

Head Clerk

Safeway
03.2007 - 10.2010

High School Diploma -

Mount Pleasant High School
Krystal Canales