Krystal Castiglia
Effort,PA
Summary
Experienced professional with a background in finance and customer service seeking an office position. Goal is to secure a full-time job with growth opportunities to apply strong interpersonal skills, effective time management, and exceptional problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Administrative Correspondent Agent
Emerge,Inc/Bus Patrol Inc
05.2024 - 07.2024
- Managed numerous simultaneous assignments while maintaining a high level of organization and attention to detail.
- Improved workflow efficiency with thorough document management, including filing, cataloging, and archiving.
- Organized and maintained files, correspondence, records and other documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed 30-90 undeliverable mail daily
Universal Banker
First Commonwealth Federal Credit Union
06.2023 - 10.2023
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Evaluated client financial positions and identified most appropriate banking products.
Mortgage Loan Officer
Citizen's
04.2022 - 04.2023
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Developed prospects for new loans by conducting 25 cold calls weekly.
- Worked with underwriters to fix application problems and resolve issues.
Administrative Sales Assistant
Bank Of America, Home Loans
08.2007 - 05.2022
- Collaborated closely with the Market Home Loans Manager to provide administrative support in the mortgage department.
- Managed the manager's calendar, scheduled appointments, and coordinated meetings and conference calls
- Assisted in the preparation and distribution of sales reports,presentations, and marketing materials
- Maintained a database of client information, ensuring accuracy, and confidentiality,.
- Responded promptly to client inquiries and resolved issues, enhancing customer satisfaction
- Coordinated and tracked loan application paperwork ensuring compliance with regulatory requirements
- Supported the manager in organizing and executing marketing events and campaigns as well as maintaining office supplies and marketing material to take.
Internal Home Loan Consultant
Countrywide Home Loans & Bank of, America Home Loans
04.2007 - 08.2008
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Some College (No Degree) - Psychology
Stockton University
Pomona, NJSkills
- Proficient in Microsoft Office Suite ( Word, Excel, Power Point, & Outlook)
- Strong Organizational and time management abilities
- Excellent communication and Interpersonal skills
- Detail- oriented and capable of multitasking
- Knowledge of Mortgage industry processes and regulations
- Deadline Management
- Teamwork and Collaboration
- Attention to Detail
Timeline
Administrative Correspondent Agent
Emerge,Inc/Bus Patrol Inc
05.2024 - 07.2024
Universal Banker
First Commonwealth Federal Credit Union
06.2023 - 10.2023
Mortgage Loan Officer
Citizen's
04.2022 - 04.2023
Administrative Sales Assistant
Bank Of America, Home Loans
08.2007 - 05.2022
Internal Home Loan Consultant
Countrywide Home Loans & Bank of, America Home Loans
04.2007 - 08.2008
Some College (No Degree) - Psychology
Stockton University
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