Krystal Castillo
San Antonio,TX
Summary
Professional with substantial experience in family services, bringing strong focus on team collaboration and achieving results. Known for exceptional communication skills, empathetic approach, and adaptability to changing needs. Skilled in conflict resolution, client support, and program coordination, consistently fostering positive outcomes for families and communities. Reliable and flexible, ensuring seamless service delivery and continuous improvement.
Overview
20
20
years of professional experience
Work History
Family Services Assistant Manager
Ronald McDonald House Charities
06.2021 - Current
- Provides daily support to the Family Services Manager and families
- Responsible for the safety, security and well-being of guest families
- Registers families and provides house orientation including house rules, policies, services, and a tour
- Carries out administrative duties such as answering phones, filing, typing, copying, scanning sorts, data entry billing and distributes mail
- Processes Medicaid authorizations for patients, ensuring compliance with requirements and timely approvals
- Handles monetary donations and non-monetary
- Daily recording of accurate documentation of daily wait lists, guest lists, occupancy report, and communication logs. Oversees referrals, room assignments check in and check out procedures
- Ability to clearly relay our daily needs, rules, eligibility requirements and general information about the organization to medical personnel and families
- Providing assistance and information to guests
- Assists volunteer coordinator with family planned activities, including assigning and directing community service volunteers
- Attend and participate in scheduled staff meetings and other meetings as needed
- Collaborate with Director of Operations and Director of Marketing Development to support marketing needs to include collection of family stories, photos, and assist with special events
- Handle emergencies that may occur (i.e. power outage)
- Responsible for cleaning, restocking supplies, sorting donations, maintaining kitchen, organizing pantries and other duties
Assistant Store Manager
SIX:02, FOOTLOCKER INC
10.2012 - 06.2018
- Assist an average of 80 or more customers per in finding or selecting items and providing recommendations
- Stock, replenish, and organize inventory
- Provide outstanding customer service
- Opening and closing procedures
- Manage a team of 10-15 team members
- Assist in recruiting, hiring, training and coaching to develop top performing employees
- Assisted team members when necessary, in handling cash registers
- Assist the store manager in preparing and administrating timely and accurate performance appraisals
- Helped customers with questions, problems and complaints
- Make management decisions, perform all management duties and day to day operations with and in absence of the store manager
Assistant Manager
A'GACI
01.2009 - 10.2012
- Greet and respond to all customers in a friendly manner
- Asking if customers would like to sign up for rewards program
- Opening and closing procedures
- Manage a team of 10-12 team members
- Partnered with store manager to establish clear performance goals and objectives
- Provides secondary leadership to the store manager and is responsible for the performance of all employees in the absence of the store manager
- Assess performances and provide ongoing feedback, complete and deliver performance appraisals and development plans
- Stock, replenish, and organize inventory
- Overnight floor changes
Cashier
SeaWorld
02.2006 - 08.2007
- Counted cash in register before and after shift
- Processed POS transactions, including checks, cash and credit purchases
- Issued refunds and exchanges
- Greeting customers
- Stock, replenish and organize displays
Education
Bachelor's Degree - Human Services
Texas A&M University
San Antonio, TX08-2028
Associates of Arts - Liberal Arts
Northwest Vista College
San Antonio, TX05.2023
High School Diploma - undefined
WILLIAM HOWARD TAFT H.S
06.2009
Skills
- Communication Skills
- Leadership Skills
- Advocacy and Support
- Data management and Documentation
- Empathy
- Organization
- Time management
- Customer Service Excellence
- Strong Work Ethic
- Organizational skills
Timeline
Family Services Assistant Manager
Ronald McDonald House Charities
06.2021 - Current
Assistant Store Manager
SIX:02, FOOTLOCKER INC
10.2012 - 06.2018
Assistant Manager
A'GACI
01.2009 - 10.2012
Cashier
SeaWorld
02.2006 - 08.2007
High School Diploma - undefined
WILLIAM HOWARD TAFT H.S
Bachelor's Degree - Human Services
Texas A&M University
Associates of Arts - Liberal Arts
Northwest Vista College
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