Krystal Cauley
Rockingham,NC
Summary
Knowledgeable Customer Service Rep with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Family Medical Supply Inc
05.2023 - Current
- I assist patients on getting their dme equipment, answer phones, handle medial records, and incoming and outgoing faxes
Cleaner
Deb's Cleaning Service
03.2020 - 11.2023
- Clean houses
Patient Care Secretary
FirstHealth of the Carolinas
06.2022 - 10.2022
- I do all paperwork and make appointments for patients who are discharging
- Answer incoming phone calls, handle all incoming and outgoing faxes, do all new admit paperwork, and do other duties when necessary to help the nursing staff and watch cameras when camera tech is out
Insurance Eligibility Specialist
Orbit Billing
09.2021 - 04.2022
- Verify all insurance for new patient referrals
- Answer phone calls from patient's or from insurance companies
- Call insurance companies to get correct benefits
- Handle incoming and outgoing faxes
- Responsible for inputting patient's insurance benefits so they could get a phone call by the front desk to make their appointment
Medical Office Assistant
Duke LifePoint
10.2020 - 09.2021
- Answer phones, handle check in and check out, scheduling referrals, handle medical record request
Medical Office Assistant
CareSouth Carolina
04.2015 - 03.2019
- I checked in and out patient's scheduled appointments, answered incoming calls, handled medical records, handed out medication
- I received two Good Catch Awards for acknowledging there was something wrong with either the patients name or it was the wrong medication in the bottle with the patient came and picked up their medication
- I also received Employee of the month
- I was the Risk Manager for 3 years
Substitute Teacher
Marlboro County School District
08.2010 - 05.2015
- I took the place of the teacher and made sure each student was obeying and doing their regular school work
- Made sure each student was safe
Education
Associate - Health Science
Ultimate Medical Academy
11.2022
Skills
- Microsoft Works
- Excel
- PowerPoint
- EMR Systems
- Medical Office Experience
- Medical Billing
- Medical Records
- Medical Scheduling
- Medical Terminology
- Patient Care
- Residential Cleaning
- Insurance Verification
- ICD-10
- Front Desk
- HIPAA
- Customer service
- Anatomy Knowledge
- Medical receptionist
- Phone etiquette
- Computer operation
- Physiology knowledge
- Data Entry
- Epic
- ICD-9
- Search engines
- Clerical Experience
- Medical Coding
- CPT Coding
- Documentation review
- Google Docs
- Windows
- Sales
- Organizational skills
- Microsoft Office
- HCPCS
- Communication skills
- Negotiation
- Computer literacy
- Time management
- Customer relationship management
- Desktop administration
- Records management
- Typing
- Hospital experience
- Administrative experience
- ICD coding
- Medical administrative support
- Cash handling
- 5G
- Microsoft Access
- Relationship management
- Active listening
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License, 08/01/20, 02/01/25
- CPR Certification, 11/01/22, 11/01/24
Assessments
- Work style: Professionalism, Proficient, 01/01/24
- Attention to detail, Proficient, 04/01/22
- Customer focus & orientation, Proficient, 09/01/21
- Work style: Conscientiousness, Proficient, 01/01/23
- Spreadsheets with Microsoft Excel, Proficient, 12/01/22
- Protecting patient privacy, Proficient, 02/01/24
- Work motivation, Proficient, 08/01/21
- Sales skills, Proficient, 02/01/24
- Medical receptionist skills, Proficient, 05/01/22
- Work style: Reliability, Proficient, 12/01/22
Timeline
CSR - Customer Service Representative
Family Medical Supply Inc
05.2023 - Current
Patient Care Secretary
FirstHealth of the Carolinas
06.2022 - 10.2022
Insurance Eligibility Specialist
Orbit Billing
09.2021 - 04.2022
Medical Office Assistant
Duke LifePoint
10.2020 - 09.2021
Cleaner
Deb's Cleaning Service
03.2020 - 11.2023
Medical Office Assistant
CareSouth Carolina
04.2015 - 03.2019
Substitute Teacher
Marlboro County School District
08.2010 - 05.2015
Associate - Health Science
Ultimate Medical Academy
Similar Profiles
Gabrielle FinnellGabrielle Finnell
Medical Biller at Family Medical Supply IncMedical Biller at Family Medical Supply Inc
Parvina SharipovaParvina Sharipova
Purchasing Manager/Accounts Payable Analyst at Family Medical SupplyPurchasing Manager/Accounts Payable Analyst at Family Medical Supply
Kal'Marche SanchezKal'Marche Sanchez
Branch Manager at AdaptHealth-Family Medical SupplyBranch Manager at AdaptHealth-Family Medical Supply