Krystal Cervantez
Waco,TX
Summary
Dynamic Customer Advocate Specialist with Health Care Service Corporation, skilled in complaint handling and CRM software. Proven ability to enhance team performance through effective coaching and problem-solving. Recognized for attention to detail and reliability, successfully expediting communication processes to improve customer satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Advocate Specialist
Health Care Service Corporation
11.2004 - Current
Responsible for analyzing, resolving, expediting and coordinating the processing of telephone and Written communications.Provide coaching to Customer Advocates, processors and examiners.
Education
Certificate - Medical Coding ITT
McLennan Community College
Waco, TX06.2008
Skills
- Call center experience
- Complaint handling
- CRM software proficiency
- Active learning
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Medical terminology
Timeline
Customer Advocate Specialist
Health Care Service Corporation
11.2004 - Current
Certificate - Medical Coding ITT
McLennan Community College
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