Krystal Chavez
Clint
Summary
Empathetic courteous customer service specialist, known for high productivity and efficient task completion. Four years experience working with American Express, has gave me great skills such as, problem-solving, conflict resolution, and time management. Working remotely has given me set skills to be able to work individually as well as a team player.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
HGS - American Express
06.2021 - 03.2025
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Helped clients understand benefits, manage personal financial accounts.
- Online troubleshooting assistance
Cash Teller
Brinks Incorpated
03.2020 - 05.2021
- Verify cash deposits, prepare cash shipments, and ensure the secure handling and transportation of cash and valuables to banks and businesses.
- Cash inventory for banks and businesses
- Maintained confidentiality of bank records and client information.
- Identified transaction errors when debits and credits did not balance.
- Transmitted orders to supply cash to meet daily needs.
Customer Service Representative
Alorica
01.2018 - 02.2020
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Took special orders over telephone, generating additional revenue every month.
- Developed strong relationships with customers by providing personalized assistance and support.
Warehouse Associate
Werner Enterprises
07.2011 - 12.2013
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Education
High School Diploma -
Clint High School
Clint, TX06-2011
Skills
- Customer service
- Data entry
- Payment processing
- Online troubleshooting
- Relationship management
- Sales support
- Conflict resolution
- Cash handling
- Transaction verification
- Attention to detail
- Time management
- Inventory management
- Order fulfillment
- Shipping procedures
- Quality control
Timeline
Customer Service Specialist
HGS - American Express
06.2021 - 03.2025
Cash Teller
Brinks Incorpated
03.2020 - 05.2021
Customer Service Representative
Alorica
01.2018 - 02.2020
Warehouse Associate
Werner Enterprises
07.2011 - 12.2013
High School Diploma -
Clint High School
Similar Profiles
Imani McnealImani Mcneal
Customer Service Representative at HgsCustomer Service Representative at Hgs
gabriel martinezgabriel martinez
Customer Service Representative at HGSCustomer Service Representative at HGS
Mike PheifferMike Pheiffer
Team Leader, Operations at HGSTeam Leader, Operations at HGS
Eric RiveraEric Rivera
Field Tech (C&M) at Texas Gas ServiceField Tech (C&M) at Texas Gas Service
Samantha LuceroSamantha Lucero
Welder Helper at Delta ConstructorsWelder Helper at Delta Constructors