Krystal Cheeks
Washington,DC
Summary
With a proven track record at Borger Management, I excel in enhancing tenant satisfaction and community engagement through expert communication and critical thinking. Skilled in social media marketing and proficient with Yardi Property Management System, I've successfully managed multiple sites, driving operational excellence and financial growth.
Overview
10
10
years of professional experience
Work History
Multi Site Assistant Property Manager
Borger Management
Washington , DC
11.2023 - Current
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw the recruitment and training of new community team members.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Collaborated with marketing teams to align community strategies with brand goals.
- Negotiated with vendors and service providers for community events.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Created content for social media platforms to engage the community.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Provided customer service to on-site personnel, answering questions and providing information as needed.
- Oversaw daily operations, maintenance, and administration of various properties.
- Compiled and conveyed operational and financial data to regional manager.
- Drove facility growth and increased resident morale by planning special activities.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Developed and implemented social media campaigns to increase brand awareness and engagement.
- Analyzed user feedback and identified areas of improvement.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Analyzed community engagement data to inform future strategies.
Leasing Professional
Southern Management
11.2021 - 11.2023
- Perform leasing, marketing, and administrative duties
- Conducts market research to ensure the property is appropriately positioned to consistently maintain the highest achievable occupancy
- Prepares weekly market survey reports for supervisors
Leasing Manager/Assistant Manager
Hire-One Staffing Group
01.2018 - 11.2021
- Provided direct support to the property manager
- Accepted and completed Notice to Vacate forms
- Retained tenants by offering alternative solutions and resolving all other problems faced by them
- Toured apartments to prospective residents while complying with all Fair Housing Regulations
Executive Administrative Assistant
Haven Ministries Corporation
12.2014 - 01.2018
- Assisted with all office administrative duties
- Drafted detailed reports on incidents, forwarding information to management
- Communicated effectively and coherently with staff and visitors
Education
Associate of Science -
Prince Georges Community College
06-2004
Diploma -
Bladensburg High School
Skills
- Communication Skills
- Time Management
- Critical Thinking Skills
- Safety-Conscious
- Multi-Tasker
- Proficient with advertising via social media outlets
- Proficient with Microsoft Suite (word, excel and outlook)
- MRI Property Management System
- Yardi Property Management System
- Knock CRM, Bluemoon Leases
- Gracehill training courses
- Financial management courses
- Ability to manage 4 plus communities
Personal Information
Title: Senior Leasing Professional
Timeline
Multi Site Assistant Property Manager
Borger Management
11.2023 - Current
Leasing Professional
Southern Management
11.2021 - 11.2023
Leasing Manager/Assistant Manager
Hire-One Staffing Group
01.2018 - 11.2021
Executive Administrative Assistant
Haven Ministries Corporation
12.2014 - 01.2018
Associate of Science -
Prince Georges Community College
Diploma -
Bladensburg High School
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