Krystal Cicenas

• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Took part in professional development workshops to boost skills.
• Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
• Collaborated with instructors to develop engaging lesson plans.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Developed and implemented strategies to improve student engagement.

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Streamlined workflow by organizing and maintaining photography equipment, ensuring quick access during shoots.
• Increased client satisfaction by providing timely assistance in setting up and breaking down photo sessions.
• Assisted in coordinating logistics for location-based shoots, including securing permits and scouting suitable sites based on project requirements.
• Kept up-to-date with industry trends to ensure the latest techniques were employed during photoshoots.
• Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
• Enhanced photographer''s reputation as a collaborative professional by displaying excellent interpersonal skills and consistent professionalism in all interactions with clients and colleagues.
• Trained new photographers in use of camera equipment and editing software.

Senior Enlisted Leader

• Enhanced team performance by implementing effective communication strategies and streamlining processes.
• Led a diverse group of personnel, fostering a positive work environment and promoting professional growth.
• Mentored junior enlisted members, facilitating career advancement opportunities and personal development.
• Established strong relationships with external partners to enhance collaboration on joint missions.
• Oversaw security protocols, maintaining safety standards and ensuring compliance with regulations across all levels of personnel.
• Adapted organizational structure as needed in response to changing conditions or requirements.
• Represented unit or command at high-level meetings with key stakeholders from other military branches or government agencies.
• Fostered an inclusive culture that respected diversity among team members and encouraged open communication of ideas and concerns.
• Trained in conflict resolution among subordinates, equals and superiors.
• Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.

Trainer / Facilitator

• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Facilitated team-building exercises that fostered collaboration and communication among department members.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Led cross-functional teams in the development of innovative solutions for pressing business challenges.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
• Managed the logistics of on-site and off-site training events, ensuring seamless delivery and optimal resource allocation.
• Developed trust-based relationships with mentees through active listening and empathetic communication.

• Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
• Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
• Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
• Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
• Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Assisted in development of procedures and policies to maintain peace and order in facility.
• Responded to emergency situations and de-escalated hostile confrontations.
• Established positive working relationships and maintained boundaries with resident offenders.