Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Clark

Little Rock,AR

Summary

Enthusiastic and motivated individual that's passionate about customer service. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Driver

DoorDash
08.2022 - Current
  • Review details and instructions of each order given by the customer.
  • Obtained signatures from customers upon delivery of goods.
  • Review details and instructions of each order given by the customer for their order drop-off.
  • Cancel delivers if it is necessary and report the issue.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Fulfillment Associate

Amazon
12.2021 - 08.2022
  • Select, Pack and Ship orders
  • Followed procedures at all times for personal and team safety.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Picked and packed order items.
  • Selected and filled orders from stock to fulfill customer requirements.

Waitress

Longhorn Steakhouse
09.2018 - 05.2021
  • Provide friendly and attentive service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Assist in tasks to ensure clean and safe restaurant
  • Monitor restaurant floor to seat customers and assign servers to selected sections.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.

Fulfillment Associate

Walmart
05.2020 - 01.2021
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Prepare orders in the designed location
  • Deliver orders to the customer's car in a timely manner per arrival.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Picked and packed order items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Membership Specialist

Arkansas Blue Cross and Blue Shield
10.2014 - 05.2019
  • Provide accurate and timely enrollment along with maintenance of employer groups and members
  • Maintained membership database, ensuring that all information was current and accurate.
  • Distributed ID cards, benefit materials, billing and reconciliation of monthly premium for product lines
  • Provided excellent customer service to internal and external customers
  • Analyzed problems and developed solutions
  • Reviewed, interpreted and distributed incoming correspondence, faxes email and reports
  • Managed database and efficiency of customer service accounts
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Frontend Clerk, Bookkeeper

Kroger
08.2009 - 10.2014
  • Processed customer's transactions along with putting their groceries in bags for them to carry to their vehicle
  • Interacted with customers by phone, email, or in-person to provide information.
  • Open and close money tills according to procedures while maintaining consistent cash accuracy
  • Trained staff as needed
  • Verified register transactions from previous night and reset them for following morning
  • Verified that system's report matched collected money and items in tills
  • Verified money safe and arranged additional money for daily Loomis pickup.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Provided meeting support by taking minutes and dictations.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Maintained and processed invoices, deposits, and money logs.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

High School Diploma -

Little Rock Central High School
Little Rock, AR
05.2010

Skills

  • Safety Regulation Adherence
  • Teamwork and Collaboration
  • Leadership Management
  • Exceptional Time Management Skills
  • Inventory Management and Planning
  • Maintain Records
  • Reading Comprehension
  • Excellent Communication
  • Telephone Reception
  • Guest Satisfaction
  • Prioritizing Calls
  • Leadership Training

Certification

Project Management Training Quality Improvement Customer Service Time Management Record Keeping Microsoft Office Planning and Organizing Leadership Management Coaching and Mentoring

Timeline

Driver

DoorDash
08.2022 - Current

Fulfillment Associate

Amazon
12.2021 - 08.2022

Fulfillment Associate

Walmart
05.2020 - 01.2021

Waitress

Longhorn Steakhouse
09.2018 - 05.2021

Membership Specialist

Arkansas Blue Cross and Blue Shield
10.2014 - 05.2019

Frontend Clerk, Bookkeeper

Kroger
08.2009 - 10.2014

High School Diploma -

Little Rock Central High School

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