Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Coad

Summary

Dynamic administrative professional with extensive experience at Memorial Sloan Kettering, excelling in patient scheduling and electronic health records management. Proven ability to enhance office productivity and deliver exceptional customer service while adhering to HIPAA regulations. Strong critical thinking skills and a commitment to fostering a collaborative work environment.

Overview

12
12
years of professional experience

Work History

Office Coordinator

Memorial Sloan Kettering
09.2023 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Coded correct procedures for physician and billing purposes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.

Administrative Assistant

The Smith Institute of Urology
10.2022 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Supported office staff and operational requirements with administrative tasks.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Called patients to confirm scheduled appointments day in advance.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed and processed travel expenses for physician, ensuring timely and accurate reimbursement for transportation, lodging, ,meals and other related cost.

Administrative Assistant

Monter Cancer Center
11.2019 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed two physician calender and schedule appointments for over 30 providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Generated letters on behalf of physician and patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered patients and completed associated paperwork for accurate records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.

Registrar

NYU Winthrop Oncology and Hematology Associates
09.2019 - 11.2019
  • Updated computer system with latest information to keep records current and accurate.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Obtained medical records request and sent records out to other physicians.

Shift Supervisor

CITYMD URGENT CARE
01.2013 - 11.2019
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved patients questions and concerns.
  • Established employee schedules and delegated tasks to meet expected demands.
  • Maintained clean and well organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Verified appropriate lab couriers for picked up of collected lab specimens.
  • Designated to be in charge in the absence of the manager and assistant manager.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.

Education

Long Beach Senior High School
Lido Beach, NY

No Degree - Medical Billing

Hunter Business School
Levittown, NY

Associate of Applied Science -

Nassau Community College
Garden City, NY
05-2026

Skills

  • Business correspondence writing
  • Patient check-in
  • Electronic health records
  • HIPAA
  • Critical thinking
  • Medical terminology expertise
  • Patient scheduling
  • Healthcare billing
  • Administrative support experience
  • Professional telephone etiquette
  • Medical records management
  • Shift reporting
  • Customer-oriented
  • Employee training

Timeline

Office Coordinator

Memorial Sloan Kettering
09.2023 - Current

Administrative Assistant

The Smith Institute of Urology
10.2022 - 09.2023

Administrative Assistant

Monter Cancer Center
11.2019 - 09.2022

Registrar

NYU Winthrop Oncology and Hematology Associates
09.2019 - 11.2019

Shift Supervisor

CITYMD URGENT CARE
01.2013 - 11.2019

Long Beach Senior High School

No Degree - Medical Billing

Hunter Business School

Associate of Applied Science -

Nassau Community College

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