Open To Work
Krystal Coleman
Pensacola
Summary
Dynamic professional with exceptional capabilities in research and information management, complemented by a proven track record of fostering collaboration across diverse groups and building enduring relationships. Expertise in quickly understanding system functionalities to provide effective support, alongside strong leadership, teaching, curriculum development, and writing skills. Recognized for excellent interpersonal and communication abilities, adept at managing multiple high-priority tasks simultaneously while maintaining a detail-oriented approach. Possesses in-depth knowledge of records compliance and management life-cycle processes for both paper and digital content, with a commitment to creating, reviewing, and training on comprehensive process documentation.
Overview
10
10
years of professional experience
Work History
Area Director
Sevita
06.2024 - Current
- Provide direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals served.
- Led regional operations to ensure compliance with health and safety regulations.
- Implemented area core growth strategy to increase census, maximize utilization and occupancy percentages, and assist with new start development.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Established partnerships with community organizations to promote service accessibility and outreach programs.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
- Supervised 115 employees across three sites.
Medicaid Case Manager
Florida Community Care
09.2023 - 06.2024
- Completed initial assessment and annual assessment using the Florida 701B.
- Developed and reviewed care plans in conjunction with client/client’s representative.
- Coordinated client care plans to ensure timely access to services and support.
- Facilitated communication between clients, healthcare providers, and community resources.
- Arranged appropriate services and coordinates service delivery with other professionals involved with service provision.
- Encouraged and provided education and training to caregivers, family members or friends.
Director of Social Services
Century Center Health and Rehabilitation Center
09.2022 - 09.2023
- Managed department to ensure assessments, discharges, and psychological needs of residents are met.
- Monitored the performance evaluation program.
- Developed and implemented social service programs enhancing resident well-being and quality of life.
- Conducted assessments to identify residents' needs, ensuring tailored support services were provided effectively.
- Collaborated with interdisciplinary teams to create comprehensive care plans addressing physical, emotional, and social needs.
- Trained and mentored staff on best practices in social services, fostering professional growth and skill development.
- Oversaw compliance with regulatory requirements, maintaining high standards for program delivery and resident care.
- Evaluated program effectiveness through feedback collection, driving continuous improvement initiatives within the department.
- Advocated for residents' rights, ensuring their voices were heard in all aspects of care planning and delivery.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
Director of Social Services
Olive Branch Health and Rehabilitation Center
02.2022 - 08.2022
- Kept abreast of current federal and state regulations and professional standards and recommended changes in policies and procedures to the administration.
- Reviewed department policies and procedures annually or as needed and participated in making recommended changes.
- Was responsible for the day-to-day operations of the program.
- Was responsible for hiring, training, supervising, and implementing the policies and procedures of the program under state and federal laws.
- Managed over 50 customer calls per day.
- Responsible for budgeting, reporting, and monitoring compliance with state and federal regulations.
- Coordinated with other agencies to resolve client concerns or issues as they arise daily.
- Developed and implemented policies that promote ethical behavior by staff.
- Monitor the performance of staff through regular reviews by supervisors and supervisors’ meetings.
- Educated families and community members about domestic violence and impact on children.
- Enhanced client satisfaction by implementing new policies and procedures for improved service delivery.
- Promoted a culture of accountability by establishing clear performance metrics for all staff members.
- Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
Community Social Worker
Sacred Heart Hospital
07.2021 - 02.2022
- Completed pre-admissions and admissions process, including processing and obtaining authorizations, verifying insurance, coordinating transportation, communicating admissions with necessary staff, assigning rooms for new admissions, and obtaining insurance and demographic information from patients at admission.
- Developed and maintained working relationships with community health, welfare, and social agencies and seeks creative means to assist clients with their needs.
- Developed individualized care plans addressing client needs and goals.
- Facilitated access to community resources for diverse populations.
- Provided crisis intervention services to individuals and families in distress.
- Led workshops on mental health awareness and community engagement strategies.
President of Operations
90Works
01.2020 - 07.2021
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Led cross-functional teams in developing and implementing strategic initiatives aligned with organizational goals.
- Oversaw daily operations, ensuring compliance with industry standards and regulatory requirements.
- Developed comprehensive training programs for staff, fostering skill development and improving team performance.
- Analyzed operational data to identify trends, implement process improvements, and drive decision-making.
- Managed vendor relationships to optimize supply chain logistics and enhance service delivery efficiency.
- Facilitated regular performance reviews to assess team productivity and implement corrective action plans as needed.
- Generated financial statements and reports detailing accounts receivable status.
- Directed mergers and acquisitions, ensuring seamless integration of business operations and personnel management.
- Championed corporate culture initiatives by fostering a positive work environment focused on employee engagement and professional development.
- Developed succession plans to ensure smooth transitions during leadership changes or reorganizations.
- Supervised 100 employees across two states.
Program Manager
90Works
10.2017 - 01.2020
- Participated in pilot tests and revised programs based on feedback and results.
- Participated in vendor selection and management process for program initiatives.
- Led cross-functional teams to implement program strategies and achieve organizational goals.
- Developed comprehensive project plans, ensuring alignment with stakeholder requirements and timelines.
- Managed budget oversight for multiple programs, optimizing expenditures while maintaining quality standards.
- Mentored staff, fostering a culture of continuous improvement and professional development within the team.
- Collaborated with external partners to enhance program outreach and community engagement initiatives.
- Facilitated regular progress meetings, ensuring communication of updates and alignment among team members and stakeholders.
- Conducted risk assessments to identify potential challenges, implementing proactive strategies to mitigate impacts.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Supervised 60 employees across two sites.
Victim Advocate (VOCA)
90Works
06.2016 - 10.2017
- Provided emotional support and crisis intervention to victims of crime and trauma.
- Facilitated access to community resources, legal aid, and counseling services for clients.
- Collaborated with law enforcement agencies to ensure appropriate victim assistance measures were implemented.
- Advocated for victims' rights within the judicial system, ensuring their voices were heard in proceedings.
- Coordinated outreach initiatives to raise awareness about available victim support services in the community.
- Facilitated referrals for mental health counseling or other specialized services when necessary, ensuring holistic care for each client''s unique needs.
- Supported continuous improvement of program services by actively participating in program evaluations and implementing recommended changes based on feedback received from clients, colleagues, and stakeholders.
- Maintained a caseload of 75 individuals and families.
SSVF Case Manager
90Works
06.2015 - 06.2016
- Coordinated comprehensive case management services for veterans and their families, ensuring timely access to resources.
- Assessed client needs through interviews and evaluations, developing tailored service plans to support individual goals.
- Carried a caseload of 50.
- Advocated for clients in accessing housing, healthcare, and employment services, facilitating connections with community partners.
- Trained and mentored junior staff on best practices in case management and client engagement strategies.
- Enhanced client satisfaction by providing comprehensive case management services to SSVF program participants.
- Conducted ongoing outreach to veterans in the community and referred eligible veterans to the program and other eligible service referrals.
- Recorded all client information in the HMIS database per the Data Quality Plan.
- Taught life skills classes, including anger management, parenting, and employment, to clients.
Education
Bachelor of Science - Social Work
University of West Florida
Pensacola, FL04.2011
Skills
- MicrosoftSuite
- GSuite
- ECP
- NaviHealth
- HMIS
- PointClickCare(PCC)
- Ensocare
- Athena
- Availity
- Cerner
- ADP
- Florida Medicaid (FLMMIS)
- Human Resources Management Systems (HRMS)
- Public Notary
- Onspring
- Smart Sheet
- DayForce
- AHCA portal
- Slack
- Zoom
- Iserve
- GoTo
- ServiceNow
- Power BI
- Staff training and development
- Employee performance management
- Team management
- Multi-unit management
- Operational efficiency
- Documentation skills
- Safety management
- Reporting skills
- Task delegation
- Risk analysis and management
- Project planning
- Facility maintenance
- Work planning and scheduling
- Supply chain management
- Capacity utilization
- Customer service oversight
- Company policy implementation
- Relationship building
- Task prioritization
- Recruitment and hiring
- Conflict resolution
- Analytical thinking
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Area Director
Sevita
06.2024 - Current
Medicaid Case Manager
Florida Community Care
09.2023 - 06.2024
Director of Social Services
Century Center Health and Rehabilitation Center
09.2022 - 09.2023
Director of Social Services
Olive Branch Health and Rehabilitation Center
02.2022 - 08.2022
Community Social Worker
Sacred Heart Hospital
07.2021 - 02.2022
President of Operations
90Works
01.2020 - 07.2021
Program Manager
90Works
10.2017 - 01.2020
Victim Advocate (VOCA)
90Works
06.2016 - 10.2017
SSVF Case Manager
90Works
06.2015 - 06.2016
Bachelor of Science - Social Work
University of West Florida
Awards
2018-2019- Employee of the Year-90Works, 2019- 2020- Employee of the Year-90Works, 2024-Employee of the month- Sevita
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