Krystal Collins
claims adjuster
HURST,Texas
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
12
12
years of professional experience
Work History
Claim Adjuster
State Farm
01.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Technical Support Manager
Charles Schwab
09.2018 - 01.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Tracked KPIs and created continuous improvement plans.
- Increased customer satisfaction ratings 95%.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Human Resources Coordinator
Lowes Home Improvment
07.2011 - 07.2018
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Education
Bachelor of Science - Business Management
Grambling State University
Grambling, LA12.2017
Skills
- Investigation Leadership
- Corporate Policies and Procedures
- Brand Visibility
- Customer Retention
- Project Management
- Verbal and Written Communication
- Team Leadership
Timeline
Claim Adjuster
State Farm
01.2022 - Current
Technical Support Manager
Charles Schwab
09.2018 - 01.2021
Human Resources Coordinator
Lowes Home Improvment
07.2011 - 07.2018
Bachelor of Science - Business Management
Grambling State University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Yubia BurrolaYubia Burrola
Bodily Injury Claims Specialist at State FarmBodily Injury Claims Specialist at State Farm
Celine ZhongCeline Zhong
Customer Service Representative at State FarmCustomer Service Representative at State Farm
Arnold Brooks JrArnold Brooks Jr
Cable Field Technician at Spectrum CommunicationsCable Field Technician at Spectrum Communications