Krystal Collins
Houston,TX
Summary
An enthusiastic and motivated professional with extensive experience in office administration, client relations, and customer service and expertise in resource allocation and schedule management. A well-developed communicator determined to contribute to company success by cultivating positive clients, staff, and management connections with exemplary work ethic, leadership, skills, and workflow optimization.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Sky High Executives
Houston , TX
05.2019 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Clerical Coordinator
COPE Behavioral Services Inc.
Hammond, LA
03.2014 - 05.2019
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Assisted with onboarding new employees by providing necessary paperwork, orientation materials.
- Scheduled appointments and managed calendars for the organization's personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for new materials; verifying receipt of supplies.
Patient Service Representative
Brand Direct Health
Mandeville , LA
01.2008 - 03.2014
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
MBA - Entrepreneurship
Colorado Technical University
Colorado Springs, CO02-2025
Skills
- Call Center Customer Service
- Call Center Operations
- Clerical Support
- Customer Relations
- Data Entry
- Document Control
- Multitasking and prioritization
- Office Administration
- Scheduling
- System Documentation
- Training and coaching
- Workflow Optimization
Timeline
Administrative Assistant
Sky High Executives
05.2019 - Current
Clerical Coordinator
COPE Behavioral Services Inc.
03.2014 - 05.2019
Patient Service Representative
Brand Direct Health
01.2008 - 03.2014
MBA - Entrepreneurship
Colorado Technical University
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