Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Krystal Conley

General Manager
Las Vegas,NV

Summary

Well-organized General Manager bringing over 15 years of experience, upbeat nature and expertise in food preparation. Highly motivated to build teams and excel in every facet of hospitality and culinary excellence. Superior skills in organizing ingredients, minimizing waste , and inventory control. Motivated team player with history of working with little oversight to optimize performance.

Overview

6
years of professional experience

Work History

Applebee's
Las Vegas, NV

General Manager
05.2021 - Current

Job overview

  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Denny's
Tucson, AZ

General manager
05.2017 - 05.2021

Job overview

  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
  • Trained, managed and motivated employees to promote professional skill development
  • Oversaw all corporate communications to streamline data and information sharing initiatives
  • Enhanced operational performance by developing effective business strategies, systems and procedures
  • Forecasted sales, allocated resources and managed labor to ensure proper staffing guidelines
  • Facilitated weekly marketing and sales building workshops to share best practices to optimize sales for 137 units within our franchise throughout Covid-19
  • Directed 3 managers and 30 to 45 associates to generate over $1.9million in revenue
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol
  • Participated in organizational transformation and implementation activities to monitor corporate restructures
  • Hired, coached and mentored team of 35/45 employees and assistant mangers
  • Developed 2 assistants to General Managers, and 7 hourly employees into
  • Skills
  • Profit & Loss (8 years)
  • Inventory Control (10+ years)
  • Payroll
  • Restaurant Management (10+ years)
  • Food Safety (10+ years)
  • Recruiting (5 years)
  • Labor Cost Analysis (5 years)
  • Microsoft Word (10+ years)
  • Guest Services (10+ years)
  • Purchasing (10+ years)
  • Forecasting (5 years)
  • Management (10+ years)
  • Kitchen Management Experience (10+ years)
  • Team Management (10+ years)
  • Budgeting (5 years)
  • Store Management Experience
  • Human Resources
  • Culinary Experience
  • Sales
  • Event Planning
  • Financial Report Writing
  • Quality Assurance
  • Supervising Experience
  • Business Development
  • Operations Management (10+ years)
  • Office Management
  • Strategic Planning
  • Certifications and Licenses

Skills

    Portion control

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Timeline

General Manager
Applebee's
05.2021 - Current
General manager
Denny's
05.2017 - 05.2021

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Krystal ConleyGeneral Manager