Krystal Cottam
Igo,CA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. I am reliable and fast at leaning new things.
Overview
9
9
years of professional experience
Work History
Deli Clerk
Holiday Market
Cottonwood
10.2024 - Current
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
Medical Receptionist
Mcminnville Internal Medicine
McMinnville, OR
02.2023 - 02.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
Sous Chef
Spirit Mountain Casino
Grand Ronde, OR
07.2021 - 01.2023
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Assisted in menu development and recipe testing.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Monitored inventory levels to ensure adequate supplies on hand.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Developed daily specials utilizing seasonal ingredients.
- Trained new hires in proper cooking techniques and recipes.
- Maintained accurate records for cost analysis purposes.
- Supervised cooks and other kitchen personnel during meal services.
- Complied with all health department regulations regarding proper food handling methods.
- Created a positive work environment by encouraging teamwork among staff members.
- Analyzed customer feedback to identify areas of improvement in service or product quality.
- Resolved conflicts between kitchen staff members in an efficient manner.
- Enforced portion control guidelines to minimize costs associated with overproduction.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Trained kitchen workers on culinary techniques.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Monitored food products, driving quality, freshness and integrity.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Liaised closely with kitchen and front-of-house personnel.
- Assisted with interviewing, hiring and training kitchen personnel.
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored temperatures of prepared food and cold-storage areas.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
Assistant General Manager
Taco Bell Restaurant
Lincoln City, OR
12.2015 - 06.2021
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Created promotional campaigns to increase store traffic and generate revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Collaborated with other departments within the organization to coordinate projects.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Developed marketing plans to promote products or services offered by the company.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Organized special events such as promotions or fundraisers to drive business growth.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
- Helped team develop specialized projects, events and promotions.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Met business targets with streamlined operations strategies.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Monitored competitor activity and market trends to stay competitive.
- Collaborated with the marketing team to plan and execute promotional events.
- Implemented marketing strategies to increase brand awareness and revenue.
- Coordinated with the General Manager to develop and implement strategic plans.
- Initiated cost-saving measures to optimize operational expenses and increase profitability.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Prepared and analyzed financial reports to inform budgeting and financial planning.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Facilitated communication between departments to ensure seamless operations.
- Led staff training sessions to improve service quality and operational skills.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
High School Diploma -
Willamina High School
Willamina, OR06-2003
Skills
- Medical Transcription
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Records Management
- Medical office administration
- Team leadership strength
- Employee Scheduling
- Training and development background
- Food safety and sanitation
- Staff Development
- Customer Retention
- Budget Control
Affiliations
- I take pride in my work
References
References available upon request.
Timeline
Deli Clerk
Holiday Market
10.2024 - Current
Medical Receptionist
Mcminnville Internal Medicine
02.2023 - 02.2024
Sous Chef
Spirit Mountain Casino
07.2021 - 01.2023
Assistant General Manager
Taco Bell Restaurant
12.2015 - 06.2021
High School Diploma -
Willamina High School
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