Microsoft Office
Krystal Crockett
Fort Worth
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Leasing Manager
Tides on Chadwick
07.2021 - 11.2023
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected, completed, and processed lease applications.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Payroll Specialist
Turner's Building Care
11.2017 - 11.2023
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 20 employees to verify accuracy of information.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Customer Service Representative
Sprint PCS, Mobile Telephone Company
07.2013 - 10.2017
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Dunbar High School
Fort Worth, TX06.2003
Associate of Arts - Dental Assisting
Career Center East
Lewisville, TX07.2004
Skills
- Property Management
- Leasing reports
- Performance optimization strategies
- Negotiation expertise
- Conducting meetings
- Tenant liaison
- Lease negotiation
- Real estate knowledge
Certification
- Certified Dental Assistant
Software
Salesforce CRM
Quickbooks
CreditPlus
LexisNexis
Timeline
Assistant Leasing Manager
Tides on Chadwick
07.2021 - 11.2023
Payroll Specialist
Turner's Building Care
11.2017 - 11.2023
Customer Service Representative
Sprint PCS, Mobile Telephone Company
07.2013 - 10.2017
High School Diploma -
Dunbar High School
Associate of Arts - Dental Assisting
Career Center East
- Certified Dental Assistant
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