Krystal Cropsey
Administrative Assistant 2
PETERSBURG,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant 2
NYS Department Of State Division Of Corporations
Albany, NY
07.2019 - Current
- Provide direct administrative assistant t Division’s staff attorney’s, director, and assistant directors.
- Assist with drafting of legislation and provide assistance with Division’s legislative program.
- Drafting of letters, memoranda, reports and other documents for staff attorney’s division director, general counsel, Executive Office staff, corporate reviewers, written general correspondence and inquiries, etc.
- Respond to Governor’s Office Correspondence.
- Executed record filing system to improve document organization and management.
- Prepare notifications relating to resignations, designations, special elections of public officers.
- Log, track and respond to appeals and subpoenas.
- Prepare response to FOIL requests assigned from Executive Office.
- Maintain and update Division of Corporations, State Records and Uniform Commercial Code website.
- Create and update forms and brochures for filings by corporations and other business entities.
- Provide assistance with Record Retention and Record Dispositions programs.
- Prepare and respond to inmate letters and other correspondence assigned from Counsel’s office.
- Provide direct assistance to numerous service companies and State agencies on various topics.
- Prepare State Tax Warrant certifications.
- Prepare concurrent resolutions for publication in State Register.
- Track and monitor proclamation and publication in State Register and record keeping relating to: Quarterly proclamations of corporations, Verifying quarterly publication and record keeping of quarterly miscellaneous notices relating to corporations and LLP reinstatements
- *Prepare Internal Controls Reviews for 8 units.
- *Update law books, NYCRR, etc.
- *Language Access Liaison.
Secretary 1
NYS Department Of Corrections And Community Supervision
Menands, NY
05.2017 - 07.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened visitors and issued badges to maintain safety and security.
- Provided onboarding and training for new support staff.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Booked hotel and ground transportation to coordinate office travel.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Composed inter-office correspondence and provided product and service information to customers.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings by acting as liaison to Commissioners, Directors, staff, and other employees.
Medicaid Eligibility Examiner 1/Trainee
NYS Department Of Health
Albany, NY
10.2015 - 05.2017
- Learned how to assist to determine eligibility for Medicaid (or public health insurance programs)
- Provided technical assistance and guidance to local social services districts, other State employees, consumers, health care providers, professional organizations, insurance companies, and advocacy groups.
- Performed office support and clerical work to meet requirements of agency programs.
- Primary contact with general public, applicants, doctor offices, and hospitals, gathering documents and information in order to review applications for renewals of public health insurance; provide information on public health insurance eligibility; determine eligibility; collect appropriate documentation to support and maintain eligibility status; or conduct quality assurance activities.
- Responsible for daily mail merge, and other various important tasks. Handled telephone calls, visitors and responded to questions; coordinated and arranged meetings; established office procedures; designed, set up, and maintained office filing systems (including electronic).
- Maintained all meeting room calendars. Ordered and stocked all supplies needed for unit.
Office Assistant 1
NYS Department Of Health
Menands, NY
08.2014 - 10.2015
- Answered phones and transferred to appropriate staff members. Took and distributed accurate messages.
- Received, sorted and distributed incoming mail.
- Monitored incoming emails/faxes and answered or forwarded as required.
- Prepared outgoing mail for distribution.
- Faxed, scanned and copied documents.
- Maintained office filing and storage systems.
- Updated and maintained databases such as mailing lists, contact lists and client information.
- Retrieve information when requested.
- Typed documents, reports and correspondence.
- Kept office area clean and tidy.
- Performed maintenance on provider files.
- Processed provider enrollments.
Education
Some College (No Degree) - Accounting
Hudson Valley Community College
Troy, NY 09.2016 - 06.2017
Some College (No Degree) - Accounting
Schenectady County Community College
Scotia, NY 09.2005 - 06.2007
High School Diploma -
Lansingburgh High School
Troy, NY 09.2001 - 06.2005
Skills
Excess of 50 WPM typing speed
Timeline
Administrative Assistant 2
NYS Department Of State Division Of Corporations
07.2019 - Current
Secretary 1
NYS Department Of Corrections And Community Supervision
05.2017 - 07.2019
Some College (No Degree) - Accounting
Hudson Valley Community College
09.2016 - 06.2017
Medicaid Eligibility Examiner 1/Trainee
NYS Department Of Health
10.2015 - 05.2017
Office Assistant 1
NYS Department Of Health
08.2014 - 10.2015
Some College (No Degree) - Accounting
Schenectady County Community College
09.2005 - 06.2007
High School Diploma -
Lansingburgh High School
09.2001 - 06.2005
Exams
*Completed NYS PATT Exam August 2018 Grade 70%
*Completed NYS Secretary 2 Exam March 2018 Grade 90%
*Completed NYS Administrative Aide/Agency Program Aide in January 2017 Grade 85%
*Completed NYS Office Assistant 2 Exam in October 2015 Grade 90%
*Completed NYS Clerical Exam in May 2010 Grade 100%
Exams
*Completed NYS PATT Exam August 2018 Grade 70%
*Completed NYS Secretary 2 Exam March 2018 Grade 90%
*Completed NYS Administrative Aide/Agency Program Aide in January 2017 Grade 85%
*Completed NYS Office Assistant 2 Exam in October 2015 Grade 90%
*Completed NYS Clerical Exam in May 2010 Grade 100%
Similar Profiles
Samona BluntSamona Blunt
Licensing Clerk Trainee at NYS Dept. Of State Licensing DivisionLicensing Clerk Trainee at NYS Dept. Of State Licensing Division
ERICA L TOMLINSONERICA L TOMLINSON
Clerk 3 at Department of State, Bureau of Corporations and Charitable OrganizationsClerk 3 at Department of State, Bureau of Corporations and Charitable Organizations
Michael RobertsMichael Roberts
Security Guard/Security Monitor at State of New Jersey, Department of Law and Public Safety, Division of State PoliceSecurity Guard/Security Monitor at State of New Jersey, Department of Law and Public Safety, Division of State Police