Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
GeneralManager
Krystal Cunningham

Krystal Cunningham

West Haven,UT

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Account Manager

MarketStar-Pinterest
07.2022 - 02.2023
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
  • Met existing customers to review current services and expand sales opportunities
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals
  • Identified key entry points to enhance market penetration and maximize returns
  • Stayed current on company offerings and industry trends
  • Kept detailed records of daily activities through online customer database
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Managed A book of business with over 100 advertisers

Sales Merchandiser

Swire Coca-Cola
10.2021 - 07.2022
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Established strong vendor relationships to maintain and support business.
  • Verified products appeared at correct locations in proper quantities.
  • Stocked products on to sales shelves for customers to purchase.
  • Built displays to showcase new products or inform the customers of a sale.
  • Kept backstock organized and easy to find products.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Inspected merchandise for quality and arranged proper display location on floor.

Sales Merchandiser

High-Country Bottling Company Coca Cola
08.2021 - 09.2021
  • Established strong vendor relationships to maintain and support business.
  • Verified products appeared at correct locations in proper quantities.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Updated pricing and signage to complete product displays and educate customers.

Grocery Merchandiser

Town Pump
02.2021 - 08.2021
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Computed material costs to align with operating budget, practicing economical measures.
  • Managed day-to-day purchasing operations by successfully sourcing and securing goods and services such as raw materials and production components.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Established strong vendor relationships to maintain and support business.
  • Verified products appeared at correct locations in proper quantities.

Deli Manager

Town Pump
08.2020 - 02.2021
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Served consistent portions following recipes and control standards.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled food costs and managed inventory.
  • Monitored food inventory and supplies to prevent waste.

Store Manager

Town Pump
01.2018 - 08.2020
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Manager

Town Pump
04.2017 - 01.2018
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Cash Handling
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security to protect employees, customers and property.

Deli Clerk/Cashier

Town Pump
01.2016 - 04.2017
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Upsold additional products and services to customers, increasing revenue.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

GED -

Adult Education
Ogden, UT
01.2011

Skills

  • New Account Creation
  • Time Management
  • Prospecting and Cold Calling
  • Account Management
  • Strong Lead Development Skills
  • Issue Resolution
  • Sales Solutions
  • Account Verification
  • Event Planning
  • Product and Service Sales
  • Talent Management
  • Customer Relationship Management
  • Product Training
  • Vendor Management
  • Verbal and Written Communication
  • Microsoft Word
  • Goals and Performance
  • Marketing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

If you want to go fast, go alone. If you want to go far, go together.
African Proverb

Timeline

Account Manager

MarketStar-Pinterest
07.2022 - 02.2023

Sales Merchandiser

Swire Coca-Cola
10.2021 - 07.2022

Sales Merchandiser

High-Country Bottling Company Coca Cola
08.2021 - 09.2021

Grocery Merchandiser

Town Pump
02.2021 - 08.2021

Deli Manager

Town Pump
08.2020 - 02.2021

Store Manager

Town Pump
01.2018 - 08.2020

Assistant Manager

Town Pump
04.2017 - 01.2018

Deli Clerk/Cashier

Town Pump
01.2016 - 04.2017

GED -

Adult Education

Similar Profiles

CREATE PROFILE
Krystal Cunningham