Krystal D. Caldwell
Houston,TX
Summary
To obtain a position with a company where my proven ability and successful performance will provide and allow advancement into a career opportunity which will utilize my broad range of responsibilities in customer service. Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.
Overview
16
16
years of professional experience
Work History
Paraprofessional- ICS
CFISD
Cypress, TX
08.2024 - Current
- Provided technical assistance to teachers when using new software or technology tools.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Instructed students on usage and care of equipment to prevent injuries.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Observed student performance and recorded academic and attendance.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Applied positive reinforcement to redirect negative behaviors.
- Distributed pencils, paper, textbooks and workbooks to students.
- Provided clerical support to teachers, such as photocopying and organizing materials.
Digital Service & Support Specialist
Texas Dow Employees Credit Union
10.2018 - 11.2023
- Uses the standard call model, responds to inquiries from members, prospective members and third parties regarding specific account inquiries, product offerings and general questions regarding the credit union through multiple contact methods
- Ability to identify source of problem and effective resolution for online banking, Bill Pay Services, Email and Chat applications used within credit union
- Proactively recommends services and solutions that will improve the member’s life
- Educates the member on digital self service tools; trouble shoots member issues regarding TDECU Self-Service tools
Lead Preschool Teacher
The Learning Experience
07.2016 - 08.2018
- Use a curriculum Teacher manual that helps to organize lead and structure preschool activities, games, and storytelling that implements the curriculum
- Teach and assist in hygiene routine such as washing hands, sitting on our bottoms in the chair etc
- Decorate classroom to bring to life the curriculum and have classroom ready and work prepared for students in advance
- Prepare and write a monthly lesson plan every two weeks, gather all materials that will help implement the curriculum
Associate Customer Service Specialist
Vantiv
01.2016 - 06.2016
- Provides courteous, timely, and accurate issue resolution to customers in answering inquiries and solving problems related to Financial Institutions
- Acts to resolve complex issues, identify the root cause, and escalate as needed
- Utilizes multiple resources, systems, and applications
- Logs calls and updates customer account records
- May be asked to provide responses to submitted questions through out-bound calling
- Refers callers to appropriate resources including billing, technical support, etc
- Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation
- Documents customer concerns and forwards complaint trends to appropriate departments
Customer Service Representative
S4 Communications
04.2014 - 01.2015
- Provides inbound and outbound customer services for small business account management structure for AT&T
- Ask Product and Business probing questions to assist the caller with ways to help their business grow
- Offer promotions and products in bundles to allow callers to have a reasonable rate
Customer Care Agent
Xerox Services
11.2013 - 02.2014
- Use a computerized system, responds to customer inquiries in a call center environment within a timely manner
- Respond to telephone inquiries and complaints using standard scripts and procedures
- Gather information, researches/resolves inquiries and logs customer calls
- Inform customers about services available and assess customer needs
Preschool Teacher
Kids R Kids
11.2012 - 11.2013
- Organize & lead activities designed to promote physical, mental and social development such as games, arts, & crafts, music & storytelling
- Provide a variety of materials and resources for children to explore, manipulate & use both in learning activities and imaginative play
- Teach basic skills such as color, shapes, number & letter recognition, personal hygiene & social skills
- Establish & enforce rules for behavior & procedures for maintaining order
Third Key
Claire’s
02.2010 - 03.2012
- Met operational expectations by implementing & maintaining high retail standards
- Managed store deliveries for supplies
- Ensured team delivered great customer service
- Resolved customer inquiries & complaints
- Demonstrated effective store merchandising
- Open and close store
- Make company bank deposits
Seasonal Sales Associate
Toy r’ us
10.2008 - 01.2010
- Received customer payments by cash, check or credit cards
- Issues receipts, refunds, credits or change due to customers
- Greet customers entering establishment
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct & that there is adequate change
Education
Bachelor of Science - Education
GCU
Phoenix, AZ03-2028
Childhood Development Associates -
CDA Council
12.2016
Medical Billing and Coding -
Houston Community College
Houston, TX07.2012
Nursing -
Prairie View A&M University
Prairie View, TX12.2011
Diploma -
Taylor High School
Houston, TX06.2010
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Spreadsheet
- Reading support
- Documentation
- Classroom support
- Storytelling
- Helping students with special needs
- Student progress tracking
- Autism spectrum
Accomplishments
- Nominated for Paraprofessional of the Year
Timeline
Paraprofessional- ICS
CFISD
08.2024 - Current
Digital Service & Support Specialist
Texas Dow Employees Credit Union
10.2018 - 11.2023
Lead Preschool Teacher
The Learning Experience
07.2016 - 08.2018
Associate Customer Service Specialist
Vantiv
01.2016 - 06.2016
Customer Service Representative
S4 Communications
04.2014 - 01.2015
Customer Care Agent
Xerox Services
11.2013 - 02.2014
Preschool Teacher
Kids R Kids
11.2012 - 11.2013
Third Key
Claire’s
02.2010 - 03.2012
Seasonal Sales Associate
Toy r’ us
10.2008 - 01.2010
Bachelor of Science - Education
GCU
Childhood Development Associates -
CDA Council
Medical Billing and Coding -
Houston Community College
Nursing -
Prairie View A&M University
Diploma -
Taylor High School
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