Krystal Dennis
Gwynn Oak,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Administrative Support Assistance
WLD Enterprises
01.2012 - 01.2019
- Responded to client and broker calls, emails, and live chats regarding scheduling appointments and other coordination needs.
- Received and reviewed incoming mail and email and responded or routed to appropriate staff to handle personally.
- Reminded supervisor of appointments and provided pertinent information or materials regarding appointments or meetings.
Vision Claims Examiner
Advantica
01.2010 - 01.2012
- Examined and paid vision claims in a timely and accurately manner
- Reprised claims using ICD9 and Procedure code manual
- Calculated, paid and audited Hospital or Professional vision claims
- Processed paper, electronic and returned claims for missing or incorrect information.
Medical Claims Examiner II
Insurance Overload/ CareFirst Blue Cross BlueShield
01.2008 - 01.2012
- Examined claims to identify key elements and processing requirements based on diagnosis, provider, medical policy, contracts, and policies and procedures
- Calculated deductibles and maximums, as well as research and resolve system errors
- Managed a large volume of medical claims daily.
Assistant Manager
Family Financial Services
01.2007 - 01.2008
- Supervised directed and trained staff in daily job responsibilities
- Maintained day-to-day, weekly and monthly statistics of 15 office assistants and 8 agents
- Provided customer service to Medicare Recipients; explained available plans
- Managed office; scheduled appointments, corresponded with agents, followed up on agent appointments, and forwarded paperwork to proper departments for resolution.
Provider / Member Service Representative II
Korak Staffing /APWU Health Plan
01.2007 - 01.2007
- Applied knowledge of healthcare products and contractual provisions that govern administration to provide customer or service to policyholders or providers via telephone, email, and fax.
- Developed and applied the ability to analyze client contracts
- Assisted Federal Postal Workers and Federal Employees with questions concerning their health plan coverage.
Information Systems Customer Support Representative
Compudata Health Corporation
01.2005 - 01.2007
- Researched, resolved, and responded to questions received via telephone, voicemail, email, facsimile, and provided support in accordance with current standards
- Provided knowledgeable and creative solutions to technical user problems of moderate to complex nature to ensure user satisfaction and productivity
- Interfaced with Long Term Facilities to support issues concerning Census and Billing and Clinical using Oracle software.
Provider Service Representative / Claims Processor
Fidelity Benefit Administrators
01.2002 - 01.2005
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
Claims and Service Representative
CareFirst BlueCross BlueShield
01.2001 - 01.2002
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintenance Administrator
Bell Atlantic
01.1998 - 01.2000
- Provided customer service to new and existing customers; regarding equipment
- Explained various products and services Bell Atlantic offered
- Cross-sold Bell Atlantic products and services
- Acted as MR (management relief) handling escalated customer service inquiries/issues
- Performed various internal test of telephone equipment.
Sales Account Representative
MCI
01.1992 - 01.1998
- Executed all aspects of sales: Telemarketing, Product Analysis, Customer Service, and Account Maintenance Correspondence
- Customized bill proposals and product packages for prospective customers
- Conducted pre-shifts to motivate sales force on new promotions
- Exceeded sales quota 100% of total sales employment.
Education
Associate of Applied Science - Biology
The Community College of Baltimore County
Catonsville, MD08.2025
Skills
- Microsoft Office Professional Suite (Excel, Word, Access, PowerPoint)
- Clerical Support
- Document and File Management
- Sales
- Customer and Client Relations
Timeline
Administrative Support Assistance
WLD Enterprises
01.2012 - 01.2019
Vision Claims Examiner
Advantica
01.2010 - 01.2012
Medical Claims Examiner II
Insurance Overload/ CareFirst Blue Cross BlueShield
01.2008 - 01.2012
Assistant Manager
Family Financial Services
01.2007 - 01.2008
Provider / Member Service Representative II
Korak Staffing /APWU Health Plan
01.2007 - 01.2007
Information Systems Customer Support Representative
Compudata Health Corporation
01.2005 - 01.2007
Provider Service Representative / Claims Processor
Fidelity Benefit Administrators
01.2002 - 01.2005
Claims and Service Representative
CareFirst BlueCross BlueShield
01.2001 - 01.2002
Maintenance Administrator
Bell Atlantic
01.1998 - 01.2000
Sales Account Representative
MCI
01.1992 - 01.1998
Associate of Applied Science - Biology
The Community College of Baltimore County
References
Rev. Bruce Jones, 443-277-0930 Dr. Walker Robinson, 410-944-8889 Mrs. Sandra Hall, 410-292-5530
References
Rev. Bruce Jones, 443-277-0930 Dr. Walker Robinson, 410-944-8889 Mrs. Sandra Hall, 410-292-5530
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