Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal DeVaughn

Parkville,MD

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

7
7
years of professional experience

Work History

Store Manager

Magical Moments Beauty Supply
05.2023 - Current
  • Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Handles inventory control, cash control, and store opening and closing procedures.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assist guests at front counter, answering questions regarding products.
  • Maintain open lines of communication with store owner, sharing pertinent information about store performance and requesting support when needed.
  • Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Receptionist

Grier Alternative Care
01.2019 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

GED - Business Administration

Baltimore City Career Academy
101 West 24th Street
06.2022

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Employee training

Timeline

Store Manager

Magical Moments Beauty Supply
05.2023 - Current

Receptionist

Grier Alternative Care
01.2019 - 06.2023

GED - Business Administration

Baltimore City Career Academy

Similar Profiles

CREATE PROFILE