Krystal Diaz
Aurora
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, excels in working effectively without supervision and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Key Holder
Party City
12.2023 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
Golf Pro Shop Assistant
El Conquistador, A Waldorf Astoria Resort
10.2010 - 04.2014
- Greeted customers and answered their questions regarding the golf course and pro shop
- Assisted customers in selecting appropriate equipment for their skill level
- Created promotional materials to advertise upcoming events at the golf course
- Managed tee times and reservations for members and guests of the facility
- Handled incoming phone calls from current or prospective members of the facility
- Assisted with organizing tournaments and special events held at the golf course
- Operated cash register accurately and efficiently to complete transactions quickly
- Resolved customer issues courteously while maintaining a professional demeanor
- Communicated regularly with management regarding any changes or updates needed
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty
Education
Instituto De Banca Y Comercio
Fajardo, PR07.2009
Skills
- Product Recommendations
- Cash Handling
- POS Systems
- Customer Service
- Appointment Scheduling
- Scheduling
- Call Management
- Bilingual
- [Spanish] Translation
Timeline
Key Holder
Party City
12.2023 - Current
Golf Pro Shop Assistant
El Conquistador, A Waldorf Astoria Resort
10.2010 - 04.2014
Instituto De Banca Y Comercio
Similar Profiles
Naresh CherukuriNaresh Cherukuri
Linux & Database Administrator at Party City Holdco Inc, Party City CorpLinux & Database Administrator at Party City Holdco Inc, Party City Corp
Larry Jilberto Perez ChechuayaLarry Jilberto Perez Chechuaya
RETAIL SALES FLOOR ASSOCIATE at Party CityRETAIL SALES FLOOR ASSOCIATE at Party City
Perry JeanPerry Jean
Retail Sales Associate at Party CityRetail Sales Associate at Party City
Jeremy MelitaJeremy Melita
Retail Manager at Party CityRetail Manager at Party City
Colten McCraeColten McCrae
Dive Coach at Kelowna Springboard Dive ClubDive Coach at Kelowna Springboard Dive Club