Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Krystal Dumalaon

Chesapeake

Summary

Healthcare professional with a Master’s in Healthcare Administration, specializing in Health Information, offering (7) years of customer service experience. Proven expertise in editing and transcribing physician reports to ensure accuracy and clarity. Recognized for a strong work ethic and commitment to delivering high-quality results. Aiming to leverage skills to improve healthcare communication and information management processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Scribe

Scribe America
10.2023 - Current
  • Prepare charts for upcoming appointments by retrieving relevant medical history from previous visits.
  • Assist physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
  • Observe examinations and procedures performed by physicians to document findings accurately in the EMR system.
  • Maintain confidentiality of all patient information according to HIPAA regulations.
  • Process prescription refill requests according to protocol.
  • Demonstrate proficiency in use of software programs utilized within healthcare setting.
  • Use EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.

Tutor

Allschool
06.2022 - 08.2023
  • Skilled in delivering engaging and interactive virtual lessons across a variety of subjects
  • Proficient in using technology and online learning platforms to facilitate effective remote learning experiences
  • Customizes teaching methods to meet the unique needs and learning styles of each student
  • Strong communication and interpersonal skills to establish a positive and supportive learning environment.

Student Intern

Sentara Home Health
01.2023 - 05.2023
  • As an intern, I was embedded within a team of accomplished experts who guided and mentored me throughout my thesis project. I actively contributed to research, analysis, and problem-solving, gaining practical insights that extended beyond the confines of the classroom. Through engaging in team meetings, brainstorming sessions, and collaborative discussions, I learned how to effectively communicate and collaborate with professionals possessing diverse backgrounds and expertise. Working on a thesis project alongside professionals enhanced my critical thinking abilities and allowed me to witness firsthand how theoretical concepts intersect with industry demands. The experience added a layer of depth to my academic pursuits and significantly contributed to my personal and professional growth.

Patient Support Specialist

HealthRIGHT 360
09.2021 - 01.2022
  • Assist clients in accessing community resources, social services, and support networks to address their specific needs
  • Maintain accurate and up-to-date client records, ensuring compliance with confidentiality standards and agency protocols
  • Connect clients to appropriate healthcare services, programs, and community resources
  • Respond to and manage crises or urgent situations that arise with clients


Healthcare Administration Externship

Sentara Home Health
04.2021 - 07.2021
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Sales Associate Manager

Papaya Clothing
04.2015 - 08.2016
  • Performed payroll responsibilities every 2 weeks by correcting any variances and scheduling conflicts
  • Improved productivity of customer service team by leading training initiatives and revamping schedules
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members Identified and communicated customer needs to supply chain capacity and quality teams
  • Delegated daily tasks to over 20+ employees to provide development opportunities.

Education

Master of Science in Healthcare Administration, concentration in Health Informatics - Health Information Technology

ECPI University - May, 2023
05.2023

Bachelor of Science in Healthcare Administration, Concentration in Acute Care - Health Administration

ECPI University - Virginia Beach, VA
06.2022

Skills

  • Fluent in English & Tagalog
  • Customer Service
  • Electronic Records Management
  • Documentation Abilities
  • Chart organization
  • Data Entry Experience
  • Adaptability in Fast-paced environments
  • Medical Terminology Proficiency
  • Computer literacy proficiency
  • Team Collaboration
  • Insurance Verification

Websites

Certification

  • Environmental, Health and Safety Certifications (BEAC), Tulane University School of Public Health and Tropical Medicine - 2022
  • Certified Quality Improvement Associate (CQIA), IHI - 2022
  • Certified Professional in Healthcare Quality (CPHQ), IHI - 2022
  • Microsoft Office Specialist: Powerpoint Certification, Microsoft - 2022
  • Standard CPR/AED, National Health and Safety Association - 2020

Timeline

Medical Scribe

Scribe America
10.2023 - Current

Student Intern

Sentara Home Health
01.2023 - 05.2023

Tutor

Allschool
06.2022 - 08.2023

Patient Support Specialist

HealthRIGHT 360
09.2021 - 01.2022

Healthcare Administration Externship

Sentara Home Health
04.2021 - 07.2021

Sales Associate Manager

Papaya Clothing
04.2015 - 08.2016

Bachelor of Science in Healthcare Administration, Concentration in Acute Care - Health Administration

ECPI University - Virginia Beach, VA

Master of Science in Healthcare Administration, concentration in Health Informatics - Health Information Technology

ECPI University - May, 2023

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