Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Dyment

Houston,TX

Summary

Professional site lead and highly skilled individual with comprehensive experience in venipuncture, specimen collection, and lab safety protocols. Demonstrated strengths include exceptional interpersonal skills, patient care, and accurate record-keeping. Previous roles have seen significant improvement in efficiency of lab procedures and reduction in patient wait times due to effective workflow management abilities.

Overview

14
14
years of professional experience

Work History

Site Lead/ Patient Service Representative III

Quest Diagnostics
Cypress, TX
09.2018 - Current
  • Created daily reports detailing progress of tasks and activities at the site.
  • Resolved issues between employees as needed.
  • Managed inventory tracking systems to ensure accurate record keeping.
  • Provided leadership in developing team goals and objectives for the site staff.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Calibrated equipment according to manufacturer specifications.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.

Senior Patient Care Representative

Texas Childrens Hospital
Houston, TX
01.2011 - 07.2018
  • Provided excellent customer service to patients and visitors in a professional, courteous and efficient manner.
  • Answered incoming calls promptly, professionally and with empathy.
  • Performed blood draws from patients of all ages and backgrounds in a professional and courteous manner.
  • Maintained accurate records of patient data, specimens collected and test results.
  • Provided assistance to laboratory personnel with specimen collection techniques.
  • Ensured safety regulations were followed while collecting samples.
  • Assisted in training new phlebotomy staff members on proper procedures for specimen collection, labeling and transport.
  • Prepared and labeled specimens accurately prior to analysis or transfer to other laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy and confidentiality when handling medical information.
  • Participated in continuing education programs related to phlebotomy practices and techniques.

Education

Phlebotomy Technician -

Houston Community College
Houston, TX
07-2010

High School Diploma -

Katy High School
Katy, TX
05-2004

Skills

  • Mentoring and Coaching
  • Operations Management
  • Inventory procurement
  • Security awareness
  • Personnel Oversight
  • Facility Inspection
  • Site Safety
  • Inventory purchasing
  • Specimen handling
  • Training and mentoring
  • Venipuncture Expertise
  • Lab Equipment Operation
  • Blood collection
  • Data Entry
  • Medical terminology knowledge
  • HIPAA
  • Health Education

Timeline

Site Lead/ Patient Service Representative III

Quest Diagnostics
09.2018 - Current

Senior Patient Care Representative

Texas Childrens Hospital
01.2011 - 07.2018

Phlebotomy Technician -

Houston Community College

High School Diploma -

Katy High School
Krystal Dyment