Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Wasatch Property Management
02.2022 - Current
Assist the community manager with outstanding tasks and property goals
Collaborate with the team to produce advertising materials and communicate with tenants
Coordinate with tenants and third parties to address maintenance and property needs
Process applications and retrieve qualifying documentation for prospective renters
Collect monthly rents, and maintain records of payments, and rental activity.
Manage property occupancy and ensure compliance with anti-discrimination laws.
Contribute to team efforts by accomplishing related tasks and training new-hire employees
Complete internal administrative tasks and ensure timely operations
Assist in interviews and hiring of new employees
Conduct internal audits of documentation to ensure accuracy
Review incoming documentation to ensure completion and accuracy.
Mentor of excellence for Wasatch Property Management Fresno region. I am in charge of coordinating and facilitating onboarding training for new hire employees.
Managed a property of 370 units while taking the owing collections to a reasonable number to meet the property receivables goal.
Leasing Consultant
Wasatch Property Management
12.2021 - 02.2022
Answer phones promptly
Connect with daily inquiries regarding an apartment at the community
Process incoming rental applications & qualify applicants
Assist with property tasks
Communicate with team members on outstanding items needing completion
Inspect models and available 'market ready' daily, and communicate related service needs to the proper team members
Provide excellent customer service to all prospective tenants & current residents to help with resident retention
Prepare leasing documents for incoming residents
Respond to and resolve resident concerns.
Customer Service Representative
Jim's Formal Wear
07.2021 - 10.2021
Assisting customers with order processing via multi-communication channels
Responding to customer inquiries about shipments, returns, and billing
Completing office tasks, as required, while maintaining work standards and productivity levels
Using problem-solving skills to help address concerns and unique situations of the Customer
Provide new information on products to customers so that they are up to date
Follow up with shipping companies to ensure package delivery times and address package delays
Answering phones and attending to office tasks during heavy call volumes
Data entry using multiple programs.
Resident Director / Leasing Manager
Edward Rose & Sons - Waterfront Apartments
02.2016 - 06.2017
Inspect models and available 'market ready' daily, communicate related service needs to the proper personnel
Greet prospects
Demonstrate community and apartment/model and apply product knowledge to prospects' needs by communicating the features and benefits to prospects
Ensure apartments are ready for residents to move-in on agreed date
In a timely manner, answer all phone calls and assist all residents with information provided pointing them in the right direction of the needed office personnel
Ensure that all phone inquiries are followed up with properly within company procedures and federal fair housing
Resolve resident conflicts over the phone and in-person meetings
Responsible for completing all leasing and pre-leasing paperwork including resident applications using Yardi
Review legal lease documents and ensure all documents are up to standards for fair housing laws
Instructed tenants on all matters aforementioned within the documents while ensuring all documents are signed with no discrepancies on both Edward Rose side and tenants' side
Review all tenant documents after being signed for complete accuracy on a legal and company standard
Guide leasing team to achieve weekly leasing goals.