Krystal Elder
Hanford,CA
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Wasatch Property Management
02.2022 - Current
- Assist the community manager with outstanding tasks and property goals
- Collaborate with the team to produce advertising materials and communicate with tenants
- Coordinate with tenants and third parties to address maintenance and property needs
- Process applications and retrieve qualifying documentation for prospective renters
- Collect monthly rents, and maintain records of payments, and rental activity.
- Manage property occupancy and ensure compliance with anti-discrimination laws.
- Contribute to team efforts by accomplishing related tasks and training new-hire employees
- Complete internal administrative tasks and ensure timely operations
- Assist in interviews and hiring of new employees
- Conduct internal audits of documentation to ensure accuracy
- Review incoming documentation to ensure completion and accuracy.
- Mentor of excellence for Wasatch Property Management Fresno region. I am in charge of coordinating and facilitating onboarding training for new hire employees.
- Managed a property of 370 units while taking the owing collections to a reasonable number to meet the property receivables goal.
Leasing Consultant
Wasatch Property Management
12.2021 - 02.2022
- Answer phones promptly
- Connect with daily inquiries regarding an apartment at the community
- Process incoming rental applications & qualify applicants
- Assist with property tasks
- Communicate with team members on outstanding items needing completion
- Inspect models and available 'market ready' daily, and communicate related service needs to the proper team members
- Provide excellent customer service to all prospective tenants & current residents to help with resident retention
- Prepare leasing documents for incoming residents
- Respond to and resolve resident concerns.
Customer Service Representative
Jim's Formal Wear
07.2021 - 10.2021
- Assisting customers with order processing via multi-communication channels
- Responding to customer inquiries about shipments, returns, and billing
- Completing office tasks, as required, while maintaining work standards and productivity levels
- Using problem-solving skills to help address concerns and unique situations of the Customer
- Provide new information on products to customers so that they are up to date
- Follow up with shipping companies to ensure package delivery times and address package delays
- Answering phones and attending to office tasks during heavy call volumes
- Data entry using multiple programs.
Resident Director / Leasing Manager
Edward Rose & Sons - Waterfront Apartments
02.2016 - 06.2017
- Inspect models and available 'market ready' daily, communicate related service needs to the proper personnel
- Greet prospects
- Demonstrate community and apartment/model and apply product knowledge to prospects' needs by communicating the features and benefits to prospects
- Ensure apartments are ready for residents to move-in on agreed date
- In a timely manner, answer all phone calls and assist all residents with information provided pointing them in the right direction of the needed office personnel
- Ensure that all phone inquiries are followed up with properly within company procedures and federal fair housing
- Resolve resident conflicts over the phone and in-person meetings
- Responsible for completing all leasing and pre-leasing paperwork including resident applications using Yardi
- Review legal lease documents and ensure all documents are up to standards for fair housing laws
- Instructed tenants on all matters aforementioned within the documents while ensuring all documents are signed with no discrepancies on both Edward Rose side and tenants' side
- Review all tenant documents after being signed for complete accuracy on a legal and company standard
- Guide leasing team to achieve weekly leasing goals.
Education
Associate's degree - Criminal Justice
Purdue Global University
Indianapolis, IN06-2025
Skills
- Microsoft Office
- Office Management
- Payment Processing
- Staff Training
- Yardi software proficiency
- Fair Housing Regulations
- Leadership
- Meticulous and detail-oriented
- Strong interpersonal skills
- Records and database administration
- Financial records oversight
- Problem-solving
Certification
- Federal Fair Housing Certification
- Elevate to Leadership course completion
Timeline
Assistant Community Manager
Wasatch Property Management
02.2022 - Current
Leasing Consultant
Wasatch Property Management
12.2021 - 02.2022
Customer Service Representative
Jim's Formal Wear
07.2021 - 10.2021
Resident Director / Leasing Manager
Edward Rose & Sons - Waterfront Apartments
02.2016 - 06.2017
Associate's degree - Criminal Justice
Purdue Global University
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