Krystal Esch-Driscoll
Dewey-Humboldt,AZ
Summary
To obtain a position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills will be utilized toward continued growth and advancement.
Overview
26
26
years of professional experience
Work History
Loan Specialist -Document Collect Home Equity
Discover Financial Services, DFS
Phoenix, AZ
04.2022 - Current
- Ensured compliance with all federal, state, and local laws governing lending practices.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Verified all documents provided by applicants for accuracy and completeness.
- Worked closely with underwriters during the application review process.
- Maintained accurate records of all customer interactions related to loan processing activities.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Student Loan Priority Service Agent Back Office
Discover Financial Services
Phoenix, Arizona
10.2015 - 04.2022
- 2-Time Excellence Award Winner, 9-time Elite Winner.
- Efficiently focus on attention to detail to ensure that documents are processed correctly, and in a timely matter
- Provide assistance to Coworker, Team Coaches and Team Leaders to help move application forward.
- Maintained fast-paced schedule by consistently completing documents and queue's within SLA.
Student Loan Specialist
Discover Financial Services
Phoenix, Arizona
04.2011 - 10.2015
- 2-time Excellence Award Winner, 34-time Elite Winner, 8 times Rock Star Winner, Mentor, Account Manager Development Program
- Receive inbound calls pertaining to applications for Student Loans while giving the student and /or co-signer the benefits of choosing Discover Student Loans
- Attention to detail to ensure the application is processed correctly, and student and or /cosigner has the next steps need
- Provide excellent, and informed customer service to students and ot/ co-signer looking for help with online access, graduation reward, payments options and documents needed.
Senior Account Manager Retention
Discover Financial Services
, Arizona
10.2009 - 04.2011
- Achievement Award Recipient, 9-time MVP, 5 times MVP Top Performer.
- Resolves complaints and answer questions of customers regarding services and procedures
- Successfully calm upset card members and negotiate a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives
- Develops credibility and confidence with card members to obtain loyalty
- Initiated actions to ensure optimal response times and service levels
Customer Service Manager
Discover Financial Services
Phoenix, Arizona
10.2008 - 08.2009
- 2 times Diamond Award Winner for Outstanding Results in Products, 3 times King & Queen Award winner for Outstanding Results in Products.
- Committed to the assistance and support of others while maintaining a cheerful and helpful demeanor
- Built a rapport with customers and proposed various products and services based on their account history to help minimize their monthly bill
- Provided superior customer service and work quality while demonstrating attention to detail
- Possess effective communicative skills and worked well with others at all levels.
Office Manager/ Human Resource
T-KAG Painting LLC
Glendale, Arizona
01.2002 - 01.2009
- Administered various accounting functions, including billing, payroll, accounts receivable, bank reconciliation, job costing, contracts, lien releases, customer service and financial statements
- Answered incoming calls, entered data, faxed, typed, and made outbound follow-up calls
- Purchased and maintained office equipment
- Skilled in ten-key by touch, Excel, Word, Windows 98, Vista
- Arranged travel, rental car, and hotel accommodations
- Collected past due balances on General Contractors invoices
- Administer letters of credit, lease and rental receivables and distributor receivables.
Realtor
Keller Williams Northwest Realty
Phoenix, Arizona
01.2007 - 10.2008
- Met with prospective sellers, advised on pricing and staging, developed advertising strategy, hosted open houses and tours
- Show prospective buyer's homes in communities
- Counseled on bids and responses to counters, and managed purchase procedures
- Wrote and negotiated real estate contracts and transacted earnest money.
Human Resource Specialist/Recruiter
Phase 2 Solutions
Scottsdale, Arizona
01.1999 - 09.2002
- Human resources for a fast-growing 800+ employee Call Center
- Possess strong managerial and administrative skills
- Performed background investigations, set up and maintained confidential employment files, screen resumes, interviewed candidates, and extended offers of employment
- Organized and performed weekly new hire orientation
- Match employees with open positions to best benefit employer and employee
- Conducted all exit interviews and identified causes for termination
- Work with Executive and Senior level management.
Education
Bachelor of Science - Business Administration
University of Arizona
12-2028
Skills
- Documentation and Reporting
- Excellent Communication
- Performance Goals
- Customer Service
- Listening Skill
- Attention to Detail
- Team Collaboration
- Multitasking and Prioritization
Timeline
Loan Specialist -Document Collect Home Equity
Discover Financial Services, DFS
04.2022 - Current
Student Loan Priority Service Agent Back Office
Discover Financial Services
10.2015 - 04.2022
Student Loan Specialist
Discover Financial Services
04.2011 - 10.2015
Senior Account Manager Retention
Discover Financial Services
10.2009 - 04.2011
Customer Service Manager
Discover Financial Services
10.2008 - 08.2009
Realtor
Keller Williams Northwest Realty
01.2007 - 10.2008
Office Manager/ Human Resource
T-KAG Painting LLC
01.2002 - 01.2009
Human Resource Specialist/Recruiter
Phase 2 Solutions
01.1999 - 09.2002
Bachelor of Science - Business Administration
University of Arizona
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