Krystal Estrella
Customer Service Professional
Las Vegas,NV
Summary
Proven track record in enhancing customer engagement and relationship building. Skilled in effective communication and public speaking, excels in administrative functions and adaptability. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement, empathy and compassion. Highly committed to providing outstanding service.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Life Style Brand Ambassador
Staffing Agency
11.2022 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Drove customer engagement by creating interactive activities that showcased unique features of promoted products.
- Ensured accurate representation of brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with over 10,000 attendees.
Private Nanny
Nannies and Grannies LLC
12.2021 - 08.2022
- Established clear expectations for behavior, setting boundaries to create respectful atmosphere within home.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Promoted healthy eating habits by preparing 4 nutritious meals and snacks on daily basis.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
Behavior Health Technician
Child and Family Support Services
12.2018 - 07.2021
- Assisted patients in developing 3 to 5 effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Improved patient outcomes by implementing evidence-based behavioral modification techniques.
- Provided crisis intervention and de-escalation services, maintaining safe and therapeutic environment for all patients.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Managed 25 plus case loads, facilitating and coordinating care to families in need.
Claims Adjuster
Farmers Insurance Company
06.2017 - 09.2018
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Identified potential fraud indicators early in investigation process, protecting company assets from potential losses due to fraudulent activity.
- Improved claim resolution times by efficiently managing caseload of 100+ claims per month.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Grand Canyon University
Enrollment Counselor
06.2016 - 02.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Enrollment Coordinator
Carrington College
06.2014 - 06.2016
- Communicated regularly with current students regarding important dates such as course registration deadlines or payment due dates.
- Provided excellent customer service by addressing questions from both prospective and enrolled students in-person or via phone/email communication channels.
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
- Guided students through application processes, ensuring all required documentation was submitted accurately and on time.
- Facilitated new student orientation sessions, providing essential information on campus resources, policies, and expectations.
Education
Bachelor of Arts - Ministry
Warner Pacific University
Portland Oregon 08.2008 - 05.2012
Skills
Customer Relationship Building
Effective communicator
Excellent public speaking
Adaptable Personality
Administrative Functions
Accomplishments
- Received Milo L. Chapman Award Excellence of Service through effectively helping community organizations.
Timeline
Life Style Brand Ambassador
Staffing Agency
11.2022 - Current
Private Nanny
Nannies and Grannies LLC
12.2021 - 08.2022
Behavior Health Technician
Child and Family Support Services
12.2018 - 07.2021
Claims Adjuster
Farmers Insurance Company
06.2017 - 09.2018
Grand Canyon University
Enrollment Counselor
06.2016 - 02.2017
Enrollment Coordinator
Carrington College
06.2014 - 06.2016
Bachelor of Arts - Ministry
Warner Pacific University
08.2008 - 05.2012
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