Krystal Evans
Summary
Detail-driven accounting professional experienced in examining and analyzing accounting records, financial statements and financial reports to assess accuracy and compliance with generally accepted accounting principles and standards. Proven to analyze accounting processes, identify deficiencies and formulate and implement corrective action plans to achieve compliance and mitigate risk. Comfortable with maintaining confidential and sensitive employee information to comply with payroll policies and procedures. Aptitude for problem-solving and thinks outside box to find creative solutions.
Overview
9
9
years of professional experience
Work History
Direct Bill Staff Accountant
USI Insurance Services
04.2021 - Current
- Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation and compliance with audit requirements.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Coordinated with Human Resources department on payroll-related matters ensuring accurate compensation calculations for all employees.
- Collected and reported monthly expense variances and explanations.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Processing Excel/PDF commission statement downloads for assigned operating regions
- Responsible for reconciling daily direct bill receipts in the financial portal
- Resolving issues with payments and invoices and/or handling discrepancies via email/telephone
- Utilizing the general ledger in Sagitta to track financial activity
- Ensuring all deposits from the bank have been coded and disbursed to the correct region
- Trained new employees on accounting principles and company procedures.
- Assisting Direct Bill Manager with any other assigned duties.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Medicare Supplement CSR, Tier II
Anthem, Inc.
11.2019 - 04.2021
- Assisting policy holders via inbound and outbound follow up calls
- Educating plan members toward fully understanding company insurance products
- Providing eligibility status and attempting to resolve enrollment/claim concerns
- Assisting with premium payment submissions and benefit details
- Recommending available products tailored toward the needs of the client
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Itemized data entry while checking source documents for accuracy
- HIPAA - Complying with data integrity and company security policies
- Working together with other department sections toward the common goal of resolving policy issues and concerns.
Loss Mitigations Coordinator
Capital One
10.2014 - 01.2019
- Developed customized workout plans for borrowers experiencing financial hardship, preventing foreclosures and repossessions.
- Managed a caseload of delinquent accounts, negotiating payment arrangements and settlements to minimize losses.
- Created profitable and efficient solutions.
- Provided training and support to new Loss Mitigation Coordinators, enhancing overall team performance and knowledge.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Excellent communication skills, both verbal and written.
Education
No Degree - Diagnostic Medical Sonography
Tidewater Community College
05.2027
High School Diploma -
Norview High School
01.2011
Skills
- Statement Reconciliation
- Generally Accepted Accounting Principles
- Account Reconciliation
- Team Collaboration
- Attention to Detail
- Financial Statements
- Clear Communication
Timeline
Direct Bill Staff Accountant
USI Insurance Services
04.2021 - Current
Medicare Supplement CSR, Tier II
Anthem, Inc.
11.2019 - 04.2021
Loss Mitigations Coordinator
Capital One
10.2014 - 01.2019
No Degree - Diagnostic Medical Sonography
Tidewater Community College
High School Diploma -
Norview High School
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