KRYSTAL EVERETT

• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Assisted approximately 40 clients with inquiries, resolving issues promptly and professionally for improved client relations per day.
• Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.

Contributed to the successful completion of complex projects, providing expert Linux administration support throughout project lifecycles.

• Provided operational, budgeting and administration support in order to establish procedures and supervise communication functions.
• Completed data input support for office administration systems in a level five prison with over 2000 inmates.
• Supported administration efforts by participating in staff meetings, contributing suggestions for policy updates or changes, and staying current on relevant regulations and state laws.

Delivered exceptional customer service to over 40 customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Utilized strong problem-solving skills to quickly identify and address customer issues.