Krystal Faircloth
Benson,NC
Summary
Dedicated Property Manager with extensive experience in public relations and property management. Known for building strong relationships with clients and tenants, ensuring exceptional service and satisfaction. A solutions-oriented problem-solver with a goal-oriented mindset, I am passionate about creating positive living environments. Eager to leverage my expertise and skills in a challenging role that enhances operational efficiency and tenant engagement.
Overview
19
19
years of professional experience
Work History
Community Manager
Associa, H.R.W Management
03.2023 - Current
- Expertly manage a portfolio of 10-15 homeowners associations, ensuring adherence to management agreements and compliance with all governing documents.
- Act as the primary liaison between the Board of Directors and homeowners, fostering effective communication and providing guidance on governance and operational matters.
- Develop and maintain an annual calendar of events, action item lists, and structured meeting agendas to ensure organized and productive board meetings.
- Conduct thorough reviews of monthly financial reports for Board presentation, and oversee budget creation and management.
- Manage vendor relationships for routine and special projects, evaluating performance against contractual agreements to ensure quality service delivery.
Property Manager
Pirates Cove Student Living
05.2022 - 03.2023
- Managed the renovation of newly acquired units (215 total) by collaborating with vendors, management, and maintenance technicians to ensure timely and cost-effective project completion.
- Worked closely with the maintenance team to develop and implement strategic plans for property maintenance, enhancing operational efficiency and resident satisfaction.
- Led and motivated a team of leasing agents, driving initiatives that resulted in maximizing occupancy rates and optimizing rental income.
- Oversaw financial operations, including rent collection, accounts payable processes, and expense control, contributing to improved budget management and financial performance.
- Ensured adherence to lease agreements and property regulations, including initiating eviction proceedings when necessary to maintain compliance.
- Delivered exceptional customer service to residents, promptly addressing inquiries and concerns to foster a positive living environment.
Operations Manager
Wincor Properties
05.2021 - 05.2022
- Strategically advertised available rental units and effectively maintained property waiting lists, contributing to increased occupancy rates and enhanced tenant engagement.
- Managed the full cycle of rental applications, including thorough inspections of both occupied and unoccupied units to ensure compliance with safety and quality standards.
- Identified and recruited qualified Maintenance Technicians, conducting interviews and assessments to build a skilled maintenance team aligned with property management goals.
- Processed weekly payroll, ensuring accurate and timely compensation for all employees.
- Entered and processed invoices using Sage software, ensuring accurate financial reporting and timely payments. Managed rental payment collections and reconciled tenant accounts efficiently.
- Compiled year-end tax documentation and maintained comprehensive records to facilitate smooth tax preparation processes.
- Maintained up-to-date insurance records for all properties, ensuring compliance with legal requirements and adequate coverage.
Regional Property Manager
Pendergraph Management
09.2016 - 11.2017
- Managed the operations of HUD and Tax Credit complexes, ensuring compliance with federal and state regulations.
- Successfully lead the lease-up of a new Tax Credit complex.
- Interview, hire, and supervise on-site managers and maintenance staff to maintain high service standards.
- Conduct quarterly inspections of all apartments in collaboration with the management and maintenance teams to uphold property standards.
- Address and resolve resident grievances promptly, fostering a positive living environment.
- Review and negotiate all contract renewals to ensure favorable terms and conditions.
- Assist in preparing for major HUD inspections, coordinating documentation and compliance checks.
District Manager
Wellons Management
06.2014 - 08.2017
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervise a portfolio of 11 elderly properties (202/8 and PRAC) with a focus on operational excellence, overseeing 23 employees and ensuring high-quality living conditions for 450+ tenants within three states.
- Train and mentor new property managers while providing ongoing professional development to current staff, enhancing team effectiveness and service delivery.
- Manage property operations in the absence of a manager, ensuring continuity of services and resident satisfaction.
- Address and resolve resident grievances promptly, fostering a positive community atmosphere and maintaining strong tenant relationships.
- Review and negotiate contract renewals, ensuring favorable terms and compliance with organizational standards.
- Perform comprehensive property visit reports, including site walks, file reviews, deposit checks, and petty cash reconciliation.
- Conduct biannual inspections of all apartments in collaboration with managers and maintenance technicians to uphold property standards.
- Coordinate with management and maintenance teams to ensure timely and effective turnover of vacant units.
- Assist in the preparation and facilitation of major HUD inspections, ensuring all properties meet regulatory requirements.
Administrative Assistant
Wellons Management
02.2006 - 06.2014
- Oversaw inspections and management of local conventional rental properties, ensuring compliance with regulations and tenant satisfaction.
- Assist in the remodel process for properties, collaborating with contractors and vendors to maintain property standards.
- Collect rent, manage tenant evictions, and address tenant inquiries effectively.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Associate of Science -
Sampson Community College
Clinton, NC05-2020
Skills
- Financial budgeting and reporting
- Daily operations oversight
- Schedule planning
- Customer relations
- Vendor management
- Conflict resolution
- Multi-family property management
- Project management
- Staff training and development
- Time management and prioritizing tasks
Timeline
Community Manager
Associa, H.R.W Management
03.2023 - Current
Property Manager
Pirates Cove Student Living
05.2022 - 03.2023
Operations Manager
Wincor Properties
05.2021 - 05.2022
Regional Property Manager
Pendergraph Management
09.2016 - 11.2017
District Manager
Wellons Management
06.2014 - 08.2017
Administrative Assistant
Wellons Management
02.2006 - 06.2014
Associate of Science -
Sampson Community College
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