Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRYSTAL FELL

Estero,FL

Summary

Customer service professional with strong problem-solving and organizational skills aimed at enhancing customer satisfaction. Demonstrated ability to multitask effectively and adapt quickly to new environments, ensuring immediate contributions to customer service teams. Proven track record of improving service efficiency and client relations through proactive support and communication.

Overview

21
21
years of professional experience

Work History

Certified Medical Assistant

JMH Health Network
07.2017 - 07.2021
  • Managed patient greetings and scheduled admissions effectively to enhance service efficiency.
  • Maintained comprehensive medical records for seamless patient care continuity.
  • Handled incoming communications to resolve patient concerns promptly.
  • Supervised billing and bookkeeping tasks to guarantee fiscal responsibility.
  • Assisted patients during examinations while providing real-time procedural support.
  • Conducted essential diagnostic tests, including flu, strep, and COVID evaluations.
  • Implemented sterilization protocols for all medical equipment to ensure safety standards.
  • Executed blood draws and managed dressing changes or sutures competently.

CMA

Community Health Network
03.2012 - 04.2017
  • Streamlined appointment scheduling to improve client access to healthcare services.
  • Ensured patient record accuracy despite challenging circumstances.
  • Recorded vital signs and medical information, maintaining high care standards.
  • Performed procedures such as blood draws and EKGs accurately.
  • Monitored expiration dates for medications and supplies to ensure safety compliance.
  • Executed clerical tasks that promoted efficient data entry and record management.
  • Maintained a hygienic environment suited for diverse patient requirements.
  • Contributed to professional development initiatives aimed at quality assurance.

Customer Service Rep/Office Coordinator

Duke Energy
06.2000 - 12.2010
  • Handled incoming calls concerning service modifications and transfers.
  • Communicated power outage information for urgent action.
  • Assisted customers with billing questions to facilitate resolution.
  • Marketed whole house surge protectors to safeguard homes.
  • Directed outage reports to linemen, ensuring prompt restoration efforts.
  • Logged details of new distribution and transmission lines for operational tracking.

Education

Associate of Applied Science - Medical Assistant

Medtech College - Greenwood Campus
Greenwood, IN
04.2012

Skills

  • CPR and first aid certified
  • Patient-focused care delivery
  • Compassionate assistance provider
  • Flexibility in responsibilities
  • Dependable team contributor
  • Expertise in call centers
  • Commitment to teamwork principles
  • Emotional and companionship assistance
  • Clinical decision-making skills
  • Patient data collection techniques
  • Venipuncture technique proficiency
  • Allergy injection management skills
  • Medication refill oversight
  • team collaboration skills
  • Referral management expertise

Timeline

Certified Medical Assistant

JMH Health Network
07.2017 - 07.2021

CMA

Community Health Network
03.2012 - 04.2017

Customer Service Rep/Office Coordinator

Duke Energy
06.2000 - 12.2010

Associate of Applied Science - Medical Assistant

Medtech College - Greenwood Campus

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