Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystal Gacet

Miami

Summary

To secure a challenging position in a dynamic organization that recognizes and encourages motivated employees, where I can utilize and contribute my skills and accomplishments to be part of the success for a striving company.

Overview

15
15
years of professional experience

Work History

Client Services Coordinator (CSC)

Banfield Pet Hospital
05.2024 - 03.2025
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Followed up with potential clients to schedule appointments, to ensure that their pets appointments are up-to-date.
  • Acted as an advocate for both the company's interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Surgical Coordinator

Unique Aesthetic Center
06.2020 - 07.2024
  • Performed clerical and administrative functions such as customer service and record keeping
  • Determined eligibility by comparing patient information to requirements
  • Provided patients with information in preparation for their surgery
  • Provide excellent Customer Service, ensuring that patients unique needs are met
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Provide recommendations for hotel and recovery home options
  • Make any modifications to their purchased services
  • Followed up with clients via e-mails, phone and text.

Administrative Assistant

American Dream Home Realty
04.2014 - 03.2020
  • Interact with different companies, company clients, employees to ensure productivity
  • Assist with incoming phone calls and provide excellent customer service
  • Posted Real Estate ads online to various websites and followed up them
  • Responsible for Filing, Faxing, Data Entry

Administrative Assistant

Polo Motor Corporation
04.2012 - 03.2014
  • Assisted in estimations for vehicle repairs
  • Follow up on inventory ensuring all items were accounted for
  • Handled various accounts financially as well as daily cash activity and credit card activities
  • Provide congenial atmosphere for customers through attention to detail and quality service via direct clients or incoming calls
  • Responsible for order entry and making sure orders are shipping on time along with resolving any issues on delayed orders

Telemarketer

Union Reader Club
06.2010 - 04.2012
  • Provide excellent customer service by assessing what was needed in order to complete the sale
  • Marketing by contacting potential members to inform them of upcoming promotions and sales
  • Responsible for member accounts by making sure the memberships were current
  • Renewing subscriptions

Education

High School -

Belford High School
01.2007

Skills

  • Microsoft Word
  • Microsoft Outlook
  • Administrative Experience
  • Adobe Reader
  • Telemarketing
  • Payroll
  • Data Entry
  • Fluent in English and Spanish

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Client Services Coordinator (CSC)

Banfield Pet Hospital
05.2024 - 03.2025

Surgical Coordinator

Unique Aesthetic Center
06.2020 - 07.2024

Administrative Assistant

American Dream Home Realty
04.2014 - 03.2020

Administrative Assistant

Polo Motor Corporation
04.2012 - 03.2014

Telemarketer

Union Reader Club
06.2010 - 04.2012

High School -

Belford High School

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Krystal Gacet