Krystal Gainer
Eugene
Summary
Detail-oriented solution consultant with 10 years of experience in managing client relationships and driving new business development. Proven track record in maximizing sales through systematic account management and value-based product demonstrations. Expertise in delivering strategic solutions to complex business challenges, enhancing operational efficiency, and driving revenue growth. Strong problem-solving skills and ability to collaborate with diverse teams to implement innovative solutions.
Overview
10
10
years of professional experience
Work History
Solution Consultant
Responsive
Portland
04.2024 - Current
- Collaborated with clients and prospects to identify business needs and develop tailored solutions.
- Executed highly customized product demonstrations as well as proof of concept trials to demonstrate value.
- Delivered pre-sales technical support and training on product functionalities to clients and prospects.
- Demonstrated strong problem solving skills when troubleshooting complex production incidents.
- Collaborated with internal teams such as sales, marketing, engineering, finance.
- Assisted in creating functional specifications documents based on customer requirements.
- Developed comprehensive project plans outlining timelines, resources, deliverables, milestones.
Account Executive II
Diligent
04.2022 - 03.2024
- Working with existing and new Enterprise market accounts to consult with and cross sell/upsell on a variety of solutions in complex sales cycles
- Trained in MEDDICC and Command of the Message to facilitate a strategic sales process with proven results
- Ability to successfully demo multiple solutions, create proof of concepts, and demonstrate deep understanding of client needs
- Advise clients on modern Governance, Risk and Compliance practices, identify problems and solve to create positive business outcomes
- Understand buyer personas to build rapport and close deals
Senior Account Manager
RFPIO
Portland
07.2020 - 03.2022
- Working strategically with a portfolio of Enterprise clients to drive expansion opportunities, retention, and renewals
- Ability to successfully demo the Responsive platform end to end, including all integrations with Slack, CRM’s, Highspot, Office 365 Suite, etc
- Ability to create proof of concepts to convey value to the customer via demonstrations
- Provided guided trials to economic buyers and end-users
- Responding to RFPs, RFI’s and Security Questionnaires to retain business and win-back previously churned clients
- Helped develop and implement an onboarding program for all incoming Account Managers including a data library of product demonstrations and Salesforce help guides
- Awarded ‘Top Performer’ certificate in 2021.
Business Development Manager
Integrated Healthcare Solutions
OR
07.2016 - 06.2020
- Fostering client relationships and collaborating to identify areas of improvement
- Exceeded 2019 sales target quota by 116%
- Led tradeshow events, educational seminars, and presentations
- Prospecting and cold calling using various research methods, accurately forecasted in Salesforce
- Contract acquisition, drafting and management for services
- Deal negotiations and risk evaluation while resurrecting dormant accounts.
Education
B.A. in History -
Portland State University
05-2013
Skills
- Product demonstration and technical presentations
- Pre-sales support and sales strategy
- AI-driven solutions and value selling
- Complex problem solving
- Team collaboration
References
Provided upon request.
Accomplishments
- Awarded Top Performer- Account Management in 2022 at RFPIO
Timeline
Solution Consultant
Responsive
04.2024 - Current
Account Executive II
Diligent
04.2022 - 03.2024
Senior Account Manager
RFPIO
07.2020 - 03.2022
Business Development Manager
Integrated Healthcare Solutions
07.2016 - 06.2020
B.A. in History -
Portland State University