Summary

Overview

Work History

Education

Skills

References

Languages

Timeline

Krystal Garcia

Pueblo,CO

Summary

To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

years of professional experience

Work History

Office Manager/Medical Receptionist

Spectrum of Light Family Services

11.2021 - 01.2024

Open center, answer phones,
Make outgoing calls to referrals, update spreadsheet with potential client information and check monthly for any updates,
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Create spreadsheets, templates, slides, Google documents for client and employee use,
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Schedule initial assessments for new clients and upload information into Central Reach, create paper charts for new clients,
Run and approve employee timesheets daily to update correct time punches for ADP
Create templates for training and obtain updated information on new training for new and current staff
Create monthly newsletters for spirit weeks and news for the month,
Maintain client paperwork to upload into Central Reach for electronic charts daily
Streamlined office operations by implementing efficient filing systems and organizational strategies.
File paperwork weekly into client paper charts and into monthly binders to maintain organization in client charts
Make stimuli for clients to work on goals set up by BCBA for client progress and learning abilities
Maintain office supplies and submit supply order forms
Talk with parents to confirm appointments and changes to schedules,
Maintain cleanliness of the office, organize office supplies and clean daily use of supplies in the center,
Maintain employee files electronically and paper charts,
Provide staff with necessary paperwork needed for clients,
Decorate the center for Holidays during the month,
Maintain/supervise tablet use and sign out sheet
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Medical Receptionist/Administration Assistant

AIM Pediatric Therapy

11.2020 - 07.2021

Open center, answer phone and make outgoing calls,
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage, scanning client paperwork into electronic charts
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Wash company car, clean up outside and pick up trash,
Make stimuli for clients to work on implemented by BCBA to obtain monthly goals on learning
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Maintain and ensure the center has appropriate supplies for staff and client needs
Talk with parents daily to confirm schedules and any changes to ensure effective routine for clients

Certified Medical Assistant

Pueblo Community Health Center

08.2015 - 11.2020

Triage patients with current symptoms they are having to determine how soon they need to be seen,
Complete chart abstraction for paper charts into electronic charts for clients,
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Take vitals, EKG testing, room patients in rooms to wait for providers to see patients,
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Restock patient rooms, clean rooms after patients leave, check pelican cases once a month to check expiration dates
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.

Lead QMAP/QMAP/Senior Caregiver

Heatherwood Village

07.2014 - 08.2015

Enhanced patient comfort by providing compassionate and attentive care.
Improved patient health outcomes through diligent monitoring and timely intervention.
Assisted patients with daily living activities, ensuring their safety and wellbeing.
Developed strong rapport with patients and families, fostering trust and open communication.
Collaborated with healthcare team members to provide comprehensive care plans for each patient.
Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.

Dining Room Manager, Lead QMAP, Senior Caregiver

Sunrise Senior Living

08.2009 - 01.2013

Manage dining room, set tables, serve drinks and food, bus tables, wash dishes, take meal orders, cater to residents, serve snack and drinks
Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
Developed strong relationships with guests, resulting in a high rate of repeat clientele.
Streamlined operations by creating efficient schedules for all dining room members.
Boosted employee morale and retention through effective communication and team-building activities.
Enhanced patient comfort by providing compassionate and attentive care.
Improved patient health outcomes through diligent monitoring and timely intervention.
Assisted patients with daily living activities, ensuring their safety and wellbeing.
Developed strong rapport with patients and families, fostering trust and open communication.
Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
Collaborated with healthcare team members to provide comprehensive care plans for each patient.

QMAP/Senior Caregiver

The Court at Colorado Springs

08.2008 - 08.2009

Enhanced patient comfort by providing compassionate and attentive care.
Improved patient health outcomes through diligent monitoring and timely intervention.
Assisted patients with daily living activities, ensuring their safety and wellbeing.
Developed strong rapport with patients and families, fostering trust and open communication.
Collaborated with healthcare team members to provide comprehensive care plans for each patient.
Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.

Education

Bachelor of Science - Registered Nurse

Pueblo Community College

Pueblo, CO

BBA - Business Administration And Management

Colorado Technical University

Colorado Springs, Co

01.2026

Associate of Science - Medical Assisting

College America of Colorado Springs

Colorado Springs, CO

05.2008

High School Diploma -

Mitchell High School