Krystal Garza
Houston,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Claire's Stores
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Patient Care Tech
Memorial Hermann
08.2023 - 06.2024
- Monitor vital signs, report changes to nursing staff, ensure timely medical interventions
- Enhance patient satisfaction by providing compassionate and attentive care
- Perform blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals
- Foster strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Special Education Paraprofessional
Pasadena ISD
08.2020 - 08.2023
- Special education assistant with motivation that stems from the desire to create and stimulate learning settings for special education children following their IEP
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Monitored student classroom and outdoors activities to promote student safety.
Service Manager
HEB
04.2019 - 08.2023
- My daily responsibilities as an Assistant Service Manager were to ensure that the business operated efficiently, coordinated schedules, and assigned work orders to maximize productivity within the service department
- Scrutinized and authorized financial transactions at the point of sale in the business center
- Exercised independent judgement when making business and employment related decisions pertaining to product, departmental strategies, and engaging in Partner/Client related circumstances
- Resolved disputes with clients in a courteous and effective way while listening attentively to their concerns
- Hired, trained and supervised team of service staff members to meet business goals.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Advisor
Beck and Masten
06.2020 - 06.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Developed estimates by costing materials, supplies, and labor
- Handles customer issues with confidence, using complex problem solving to provide an effective resolution
- Educated customers on proper vehicle maintenance, fostering long term relationships built on trust and loyalty
- Followed up with customers to offer additional support and check resolution Satisfaction
Top Sales Leader
Bath & Body Works
01.2016 - 01.2016
- Top sales lead with one year of building leadership and experience
- By exceeding personalized sales quotas and profitably promoting, I facilitated the implementation of the marketing objective
- Outstanding customer service was provided through interaction and communication, resulting in a tremendously satisfied and loyal clientele
- Enhanced product knowledge within the sales team through continuous training and workshops.
Education
Bachelor of Science - Business Administration And Management-HR
University of Houston
Houston, TX11-2026
Associate of Arts - General Studies
San Jacinto College
Pasadena, TX10-2023
Skills
- Client support
- Analytical problem-solving
- Client relationship building
- Proficient in task management
- Professional development guidance
- Leadership in team dynamics
- Strong verbal and written communication
- Strategic scheduling expertise
- Talent acquisition
- Achievement tracking and performance analysis
- Effective time management
Languages
Spanish
Full Professional
Timeline
Store Manager
Claire's Stores
06.2024 - Current
Patient Care Tech
Memorial Hermann
08.2023 - 06.2024
Special Education Paraprofessional
Pasadena ISD
08.2020 - 08.2023
Service Advisor
Beck and Masten
06.2020 - 06.2020
Service Manager
HEB
04.2019 - 08.2023
Top Sales Leader
Bath & Body Works
01.2016 - 01.2016
Bachelor of Science - Business Administration And Management-HR
University of Houston
Associate of Arts - General Studies
San Jacinto College
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