Krystal Gipson
Springfield,TN
Summary
Knowledgeable Executive Assistant and Office Manager with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health & Wellness Business owner
Balance Culture Fitness & Wellness
01.2017 - Current
- I work with people from around the United States
- I provide personal one on one training in person or via the internet
- I write fitness and nutrition programs in which we focus on their overall health, nutritional intake, and fitness goals
- I work with clients that have physical limitations or injury to help them rehabilitate and recover
- I provide personal accountability for the success of their health and fitness journey
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness
- Developed and oversaw preparation of specialized diets
- Calculated nutritional requirements to assess adequacy of diet and nutrition support
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices
- Educated clients about long-term health benefits of balanced diets and exercise programs
- Prepared hard copy training materials, module summaries, videos, and presentations
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities
- Communicated with clients to determine goals and performed client assessments
- Arranged motivational exercise programs to promote healthy lifestyle choices
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Studied multiple programs to provide health education, wellness and fitness program development to clients
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current
- Performed competitive market analysis to identify opportunities for business growth
- Discussed diverse yoga disciplines and specific poses with students
- Cultivated and maintained strong member relationships by providing individualized service
- Uphold safety standards, adhered to compliance requirements and attended continuing education courses to maintain credentials
- Led exercise routines remotely via pre-recorded videos and conferencing software
- Assessed student fitness level and developed appropriate routines and techniques
Office Manager/Executive Assistant
Dixie Reproductions Inc
03.2023 - 09.2024
- Manage the executive office and ensure that all operations are efficient and effective
- Act as the primary point of contact for all executive office matters
- Coordinate and manage office needs; to included working with outside vendors and companies around the world
- Manage and coordinate travel arrangements for the executive staff
- Ensure that all executive and company office documents and records are properly maintained
- Serve as a liaison between the executive office and other departments
- Prepare contractual documents, quotes for equipment and services, and social media campaigns
- Work with exterior vendors for logistical shipments around the world
- Assist in the development and implementation of executive office strategies and policies
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
- Interviewing and training new office employees and organizing their employment paperwork
Office Manager
Arthur Murray Dance Studio Nashville Green Hills
11.2022 - 03.2023
- Scheduling lessons with clientele
- Taking payments and reconciling accounts on both the clients and studio sides
- Taking and directing all communication that comes to the studio via phone, text, email, online platforms
- Social media marketing on multiple platforms
- Supply orders
- Balancing budgets
- Greeted visitors
- Handled all financials
- Collected payments
- Handled direct administrative issues
Patient Services Administrative Assistant & Receptionist
Shine Pediatric Therapy
08.2021 - 03.2022
- Scheduling and confirming patient appointments on an ongoing basis for multiple Therapeutic services
- Daily interactions with various patients, therapists, Executive team, and outside medical professionals
- Cultivate relationships with families and professional partners
- Taking care of internal documentation and recommendations from staff members
- Answering phones, responding to email and our internal messaging system, and taking payments
- Adhering to Covid protocols for all families and staff in the building
- Manage reception services, including monitoring sign-ins, collecting information and coordinating patient's daily schedules
- Followed starting procedures each day by preparing equipment, processing messages and preparing for incoming payments
- Prepared department calendars and appointment schedules for individual therapists
- Answered patient questions and fielded complaints to resolve issues
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
Office Manager and Event Support
American Cancer Society
05.2015 - 01.2017
- Daily tasks in office (handling money, reconciling accounts, mail, email)
- Daily interactions with various patients, constituents, and event participants
- Cultivate relationships with staff partners as well as event partners
- Wrote professional business correspondence to maintain strong line of communications
- Negotiated with vendors to determine optimal material purchase pricing
- Calculated contributory value of office programs through data entry and statistical analysis
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Keyed in customer contacts and delivery dates to update details in company databases
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Elevated customer satisfaction ratings by resolving client and case issues effectively
Education
B.S. - Applied Behavior Analysis
Arizona State University
Tempe, AZCertificate - Personal Trainer
NASM
Certificate - Yoga Therapist
Soul of Yoga
Certificate - Nutrition
NASM
Skills
- Group Fitness
- Yoga
- Personal Training
- Event Planning
- Accounts Receivable
- Office Management
- Recruiting
- Heavy lifting
- Customer service
- Personal assistant experience
- Social media management
- Typing
- Sales
- Leadership
- Communication skills
- Data entry
- Microsoft Office
- Filing
- Google Suite
- Early childhood education
- Childcare
- Hootsuite
- WordPress
- Marketing
- Telemarketing
- Digital Marketing
- Blogging
- Documentation review
- Medical terminology
- Email marketing
- Accounts payable
- Public relations
- CRM software
- Direct sales
- Preschool experience (5 years)
- Teaching
- Program Development
- Market Analysis
- Entrepreneurial personality
- Purchasing and planning
- Bookkeeping
- Staff hiring
- Project Management
- Scheduling
Certification
- Certificate in Personal Trainer - NASM
- Certificate in Yoga Therapist - Soul of Yoga
- Certificate in Nutrition - NASM
- Driver's License
- First Aid Certification
- AED Certification
- CPR Certification
- Montessori Certification
- Teaching Certification
Additional Information
I have 20+ years of previous experience in education, behavioral sciences, gyms, retail, pharmacy, reception/scheduling and administrative fields. I have received multiple awards for my work with the public in different capacities. I have a heart for serving the public and try to go above the call of duty.
Personal Information
Work Permit: Authorized to work in the US for any employer
Technical Skills
Canva, Zoom, Teams, Skype, Google Meet, Slack, Trello, CRM
Timeline
Office Manager/Executive Assistant
Dixie Reproductions Inc
03.2023 - 09.2024
Office Manager
Arthur Murray Dance Studio Nashville Green Hills
11.2022 - 03.2023
Patient Services Administrative Assistant & Receptionist
Shine Pediatric Therapy
08.2021 - 03.2022
Health & Wellness Business owner
Balance Culture Fitness & Wellness
01.2017 - Current
Office Manager and Event Support
American Cancer Society
05.2015 - 01.2017
Certificate - Personal Trainer
NASM
Certificate - Yoga Therapist
Soul of Yoga
Certificate - Nutrition
NASM
- Certificate in Personal Trainer - NASM
- Certificate in Yoga Therapist - Soul of Yoga
- Certificate in Nutrition - NASM
- Driver's License
- First Aid Certification
- AED Certification
- CPR Certification
- Montessori Certification
- Teaching Certification
B.S. - Applied Behavior Analysis
Arizona State University
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