KRYSTAL GOINS
Pine Bluff,AR
Summary
To obtain a position as a clerical assistant in a bonafide Company. Exceptionally hardworking and has excellent customer service skills, with a strong attention to detailed and organization. Superb multitasker able to handle a high volume of simultaneous clerical office tasks. With popular computer software skills and knowledge of collecting payments scheduling appointments and other related duties as assigned Authorized to work in the US for any employer
Overview
14
14
years of professional experience
Work History
Truck Driver Class
Prime Inc
10.2021 - Current
- Transporting finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers
- Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
- Planning routes and meeting delivery schedules
- Communication skills
- Safety awareness
- Customer service skills
- Map reading
- Ability to plan travel routes
- Mechanical skills
- Driving skills
- Time management.
Package Handler
Dillard's, Inc
09.2021 - 12.2021
- Sorting, scanning, and stacking packages on pallets, and helping to get customer orders ready for delivery.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Stored and secured packages in designated areas to prevent damage and theft.
Cashier/Sales Associate
Old Navy
12.2019 - 04.2021
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Checked customers out at a timely and respectful manner, checked prices and DPCI numbers on merchandise.help with returns and refunds of goods such as jewelry, office supplies and clothing sold at the retailers.
Customer Service Representative
Tata Consultancy Services (TCS)
07.2018 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
TeleTech
09.2015 - 07.2018
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
- Referred unresolved customer grievances to designated departments for further investigation
- Addressed and resolved customer product complaints empathetically and professionally
- Identified chronic customer issues by creating and maintaining customer complaint log
- Helped customers with billing and claim issues, resolved complaint issues
- Schedule appointments.
Guest Service Representative/Cashier
Target
06.2013 - 08.2014
- GSA responsibilities include getting the lines down (calling up backup cashiers), helping cashiers get DPCIs and resolving similar small transaction issues, giving out change to registers, resolving guest issues at the Service Desk, managing the break schedule Encouraged cashiers to ask guests to open REDcards, watching over the Photo Lab and Food
- Avenue, and collecting all of the funds from the registers after the store is closed
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Office Assistant
A.L. 's Trucking
01.2014 - 06.2014
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and stocking office and employers merchandise
- Provided an elevated customer experience to generate a loyal clientèle
- Politely assisted customers in person and via telephone
- Took hall orders, typed memos, kept booking information up to date.
Cashier
Sam's Club
08.2012 - 09.2013
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Checked customers out at a timely and respectful manner, checked prices and DPCI numbers on merchandise.
Cashier
McDonald's
11.2010 - 04.2011
- Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag
- Serves customer of fast food restaurant: Requests customer order and depresses keys of multicounting machine to simultaneously record order and compute bill
- Serves cold drinks, using drink-dispensing machine, or frozen milk drinks or desserts, using milkshake or frozen custard machine.
Education
Phlebotomist -
R & L Healthcare
Little Rock, AR11.2021
Associate Of General Studies - Nursing
Pulaski Technical College
Little Rock, AR05.2015
Diploma -
Pine Bluff High School
Pine Bluff, AR05.2011
Skills
- Computer proficiency, Document Organization, Data Entry and Good telephone
- Strong organizational and Active listening skills
- Customer service expert
- Clerical Experience
- Certified Phlebotomist
Languages
English
Full Professional
Timeline
Truck Driver Class
Prime Inc
10.2021 - Current
Package Handler
Dillard's, Inc
09.2021 - 12.2021
Cashier/Sales Associate
Old Navy
12.2019 - 04.2021
Customer Service Representative
Tata Consultancy Services (TCS)
07.2018 - 02.2021
Customer Service Representative
TeleTech
09.2015 - 07.2018
Office Assistant
A.L. 's Trucking
01.2014 - 06.2014
Guest Service Representative/Cashier
Target
06.2013 - 08.2014
Cashier
Sam's Club
08.2012 - 09.2013
Cashier
McDonald's
11.2010 - 04.2011
Phlebotomist -
R & L Healthcare
Associate Of General Studies - Nursing
Pulaski Technical College
Diploma -
Pine Bluff High School
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