Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Gomez

Brighton,MI

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

24
24
years of professional experience

Work History

Medical Office Coordinator

Colorado Kidney Care
06.2016 - Current
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
  • Reduced wait times for patients by implementing efficient check-in and check-out procedures.
  • Improved medical team collaboration by coordinating schedules, meetings, and conferences.
  • Increased office efficiency with effective management of medical records and documentation.
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.

Dental EDDA

Primary Dental
08.2004 - 05.2016
  • Assisted dentists in complex dental procedures, ensuring a smooth and efficient process for both the dentist and the patient.

Accounts Receivable Clerk

Waco Scaffolding And Equipment
09.2003 - 08.2004
  • Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.


Customer Service Representative

Teletech Call Center
06.2000 - 09.2003
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Education

High School Diploma -

Brighton High School
Brighton, CO
05.2000

Skills

  • Appointment Setting
  • Insurance Verification
  • HIPAA Compliance
  • Patient Scheduling
  • Managing patient records
  • Insurance billing procedures
  • Payment Processing
  • Medical Records Management
  • Customer Service
  • Scheduling

Timeline

Medical Office Coordinator

Colorado Kidney Care
06.2016 - Current

Dental EDDA

Primary Dental
08.2004 - 05.2016

Accounts Receivable Clerk

Waco Scaffolding And Equipment
09.2003 - 08.2004

Customer Service Representative

Teletech Call Center
06.2000 - 09.2003

High School Diploma -

Brighton High School

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Krystal Gomez