Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Gonzales

Del Valle,TX

Summary

. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Reliable front desk associate well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style.


Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Planet Fitness (excel Fitness)

Adrian Marin
02.2023 - Current
  • Promoted safe and inclusive environment for club clients and members.
  • Provided emergency first aid and CPR as needed.
  • Assisted with marketing and promoting of classes and services.
  • Utilized effective record-keeping system for tracking customer information.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Promoted fitness classes to boost gym attendance.

Barista

Dunkin Donuts & Baskin Robbins
05.2022 - 06.2022
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Brewed coffee and tea and changed out drink station syrups. Shift hours from 4am-12pm had prepped and stocked everything early mornings
  • Worked well with teammates and accepted coaching from management team.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Packaged bagels, muffins and other food items for customer purchase.

Cashier Team Lead

7-Eleven
11.2020 - 07.2021
  • Restocked and organized merchandise in front lanes.
  • Received and processed customer payments.
  • Processed both cash and card purchases and returns.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Maintained stock to meet expected customer demand.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked personal identifications during alcohol and tobacco sales.
  • Communicated with customers and team members to solve problems.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Set up new sales displays each week with fresh merchandise.

Cashier/Cook

Short Stop
05.2019 - 10.2019
  • Quit due to better opportunity's and school.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business. This

Education

High School Diploma -

Premier High School
1701 W. Ben White Blvd Unit 100A Austin, TX 78704
08.2020

High School Diploma -

Premier High School
Austin, TX
08.2020

Skills

  • Order Taking
  • Refund Handling
  • Receipt and Refund Issuance
  • Money Handling
  • Issue Resolution

Certification

TABC CertifiedFood Handler Certification

Timeline

Planet Fitness (excel Fitness)

Adrian Marin
02.2023 - Current

Barista

Dunkin Donuts & Baskin Robbins
05.2022 - 06.2022

Cashier Team Lead

7-Eleven
11.2020 - 07.2021

Cashier/Cook

Short Stop
05.2019 - 10.2019

High School Diploma -

Premier High School

High School Diploma -

Premier High School

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Krystal Gonzales