Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Gonzalez

Lancaster,CA

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Dental Receptionist/Hygiene Coordinator

Clean Smile Dental
03.2022 - 08.2023
  • Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed patient referrals to other medical specialists.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.

Dental Front Office Receptionist

Daily Dental
02.2019 - 08.2021
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Restaurant Waiter

Adventure Bar And Grill
11.2017 - 03.2020
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Banning High School
Wilmington, CA
07.2018

Skills

  • Mail Sorting and Distribution
  • Patient Relations
  • Dental Terminology
  • Phone and Email Etiquette
  • Dental Staff Support
  • Payment Processing
  • Data Entry
  • Insurance Verification
  • HIPAA Compliance
  • Appointment Scheduling
  • Incoming Call Reception
  • Office Opening and Closing
  • Customer Service
  • Quality Control
  • Problem Resolution
  • File Management
  • Organization Skills
  • Telephone Skills
  • Customer/Client Relations
  • Cash Handling
  • Listening Skills
  • Attention to Detail
  • Fast Learner

Timeline

Dental Receptionist/Hygiene Coordinator

Clean Smile Dental
03.2022 - 08.2023

Dental Front Office Receptionist

Daily Dental
02.2019 - 08.2021

Restaurant Waiter

Adventure Bar And Grill
11.2017 - 03.2020

High School Diploma -

Banning High School

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Krystal Gonzalez