Krystal Gordon
Shadyside
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Office Manager
GMP LLP
11.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
Medvenous, LLC
09.2020 - Current
- Complete electronic claims submission and error corrections, urgent appeals, and negotiations for high dollar claims
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Monitored daily productivity and implemented modifications to improve overall effectiveness of personnel
Paralegal Internship
AACC
08.2022 - 01.2023
- Electronic Legal research and legal writing
- Proficient legal research skills using Westlaw and LexisNexis
- Updated and compiled contracts
Office Manager/ Patient Care Specialist
Elevate Life
10.2016 - 09.2020
- Solved problems timely and effectively, ensuring customer satisfaction
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Office Manager
Effective Integrative Healthcare
07.2013 - 09.2016
- Verified Insurance Benefits
- Implemented day to day function for billing
- Ensured patient information is accurate
- Analyzed billing and claims for accuracy and completeness
- Submission of claims to insurance companies
- Called on claims that need to be corrected
- Posted explanation of benefits received to patient's account
- Delivered top-notch administrative support to office staff
- Created and updated physical records and digital files to maintain current, accurate and compliant
Assistant Manager
Buckle
10.2010 - 07.2013
- Maintained and build good guest relationships to develop client-based business
- Recommended, selected, and helped locate or obtain merchandise based on guest needs and desires
- Modeled, encouraged, and demonstrated leadership in customer service, selling skills
- Assisted Store Manager with coaching and counseling teammates in accordance with Buckle policies and
- Assist with Recruiting process
- Coached team on effective upselling and cross-selling methods
- Increased sales revenues by40% over6 months by promoting complementary products and educating customers about store promotions
Education
Bachelor of Science - Legal Studies
University of Maryland Global Campus
12.2024
Paralegal Associates - undefined
Anne Arundel CC
05.2023
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- WPM:90
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
PROFILE
Office manager with over12 years’ experience. I possess strong multi-tasking skills, with the ability to simultaneously manage several projects and schedules. I am dependable, committed, organized, and have a major strength as attention to detail. Ability to work in fast-pace environments, think critically and analytical while problem solving.
LAW, AND LEGAL RESEARCH AND WRITING
- 3.9 GPA
- Phi Theta Kappa Honor Society
- AACC Honors Program
Timeline
Office Manager
GMP LLP
11.2022 - Current
Paralegal Internship
AACC
08.2022 - 01.2023
Office Manager
Medvenous, LLC
09.2020 - Current
Office Manager/ Patient Care Specialist
Elevate Life
10.2016 - 09.2020
Office Manager
Effective Integrative Healthcare
07.2013 - 09.2016
Assistant Manager
Buckle
10.2010 - 07.2013
Paralegal Associates - undefined
Anne Arundel CC
Bachelor of Science - Legal Studies
University of Maryland Global Campus
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