Krystal Gordon
Fort Lauderdale
Summary
Healthcare professional with proven track record in medical environments. Experience supporting healthcare teams and ensuring smooth patient flow. Strong focus on team collaboration and achieving results. Reliable and adaptable with demonstrated skills in patient care and medical record management.
Knowledgeable Sr. Medical Assistant with solid background in medical assistance. Proven ability to support healthcare professionals through efficient patient care and administrative duties. Demonstrated expertise in clinical procedures and patient communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Holy Cross Health
10.2024 - Current
- Administer patient care, including vital sign assessment and medication administration.
- Support healthcare providers by preparing examination rooms and ensuring necessary supplies were available.
- Maintain accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Coordinate patient appointments and follow-ups, enhancing overall patient experience and satisfaction.
Population Health Coordination Asst., RMA
Holy Cross Health
10.2021 - 10.2024
- Contributed to the success of the ACO Population Health team by performing in the transition management team to avoid patient readmissions.
- Oversee patient follow-ups throughout a 30-day period, liaising with healthcare professionals and organizations to facilitate smooth transitions.
- Managed the ED Outreach Program
Senior Medical Assistant
Holy Cross Health OBGYN
07.2018 - 10.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled procedures
- Assisted with circumcisions, IUD implants, colposcopy, LOOP, biopsies and pap smears
- Collected samples from patients for laboratory testing purposes. (urine, pregnancy test)
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Administered medications under physician's supervision.
Senior Medical Assistant, Cardiology Associates
Holy Cross Medical Group
09.2008 - 07.2018
- Responsible for daily coverage of physicians
- Managed a Team of 7 medical assistants
- EECP treatment
- Event and Holter monitor instructions and placement
- Performed coumadin finger sticks
- Laboratory upkeep
- Performed patient assessments, including taking vital signs and medical histories.
- Reviewed patient records to ensure accuracy of data entered into the electronic health record.
- Initiated venipuncture procedures according to established protocols.
- Assisted in scheduling appointments, ordering supplies, and maintaining equipment inventory.
- Monitored medication refills and prescription renewals requested by physician or other healthcare provider.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Administered injections and immunizations as ordered by physician or other healthcare provider.
- Answered phone calls from patients seeking medical advice or assistance.
- Acted as a liaison between patients and physicians regarding test results and treatment plans.
- Communicated effectively with patients to ensure their understanding of instructions given by the physician or other healthcare personnel.
- Participated in quality assurance activities designed to improve patient care processes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
Medical Assistant Diploma -
Sanford Brown
Broward County08-2008
Skills
- Computer Skills
- Time Management
- Team Collaboration
- Positive and professional
- Patient Flow Management
- HIPAA Compliance
- Data Entry
- Phlebotomy
- Medical Terminology
- Inventory Management
- Patient Scheduling
- Procedure Assistance
- Reliable transportation
- OB/GYN procedures
- Certified in Basic Life Support (BLS)
- Electrocardiography (EKG)
- Customer Service
- Compassionate
Certification
- CPR certfied
- CMSA Case Management
Languages
English
Full Professional
References
References available upon request.
June 2020 Holy Cross Associate of The Month
Transformation Commitee (Kelly Tate and Sandy Herbert)
Timeline
Registered Medical Assistant
Holy Cross Health
10.2024 - Current
Population Health Coordination Asst., RMA
Holy Cross Health
10.2021 - 10.2024
Senior Medical Assistant
Holy Cross Health OBGYN
07.2018 - 10.2021
Senior Medical Assistant, Cardiology Associates
Holy Cross Medical Group
09.2008 - 07.2018
Medical Assistant Diploma -
Sanford Brown