Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Goss

Quitman,TX

Summary

Resourceful Food Service Supervisor known for high productivity and efficient task completion. Possess strong leadership, time management, and problem-solving skills essential for ensuring smooth kitchen operations and staff coordination. Excel in communication, teamwork, and adaptability, crucial for maintaining high standards of service and addressing customer needs promptly.

Overview

21
21
years of professional experience

Work History

Food Service Supervisor

Morrison Healthcare
Sulphur Springs, TX
01.2024 - Current
  • Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Provided direction to staff on proper preparation techniques for menu items.
  • Ensured compliance with health and safety regulations in all areas of the kitchen.
  • Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
  • Developed menus that met nutritional requirements while staying within budget guidelines.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Conducted regular staff meetings to discuss operational improvements and address concerns.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Managed cash flow, overseeing daily receipts and bank deposits.
  • Handled customer complaints and feedback, implementing changes to improve service.
  • Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
  • Oversaw food preparation, production and presentation according to quality standards.

Customer Service Sales Agent

Advantage Resourcing
Longview, TX
06.2023 - 10.2023
  • Developed relationships with new and existing clients through active listening techniques.
  • Processed payments, returns, exchanges, and refunds according to company policies.
  • Utilized problem solving strategies to resolve customer issues in a timely manner.
  • Ensured accurate data entry into order processing system for customer orders.
  • Assisted customers in selecting products that best fit their requirements.
  • Maintained up-to-date knowledge of product information and services offered by the company.
  • Answered customer inquiries promptly and accurately.
  • Resolved customer complaints quickly and efficiently.
  • Provided personalized customer service to meet customers' needs.
  • Analyzed customer feedback surveys to identify areas of improvement in customer service delivery.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Generated quotes, processed payments and documented customer communications.
  • Drove increased engagement with productive conversations and ongoing relationship management.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Operated register, handled cash and processed credit card transactions.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.

Attendant Care Worker

At Home Healthcare Tyler
Tyler, TX
01.2022 - 06.2023
  • Assisted clients in developing strategies for independent living skills such as meal preparation and housekeeping.
  • Maintained accurate documentation regarding patient's condition and progress reports.
  • Assessed patient's functional status by observing performance of activities of daily living.
  • Transported patients to medical appointments or other destinations as needed.
  • Provided emotional support to clients dealing with difficult life changes due to illness or disability.
  • Ensured that all equipment used is safe and properly maintained.
  • Educated patients and clients about disease processes, medications, treatments, nutrition and safety precautions.
  • Performed household tasks such as laundry, light cleaning, grocery shopping or errands for clients unable to do so themselves.
  • Administered medications according to physician orders.
  • Responded promptly to emergency situations involving clients.
  • Laundered clothing and bedding to prevent infection.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.
  • Consulted with client care team to continually update care plans.
  • Helped clients get in and out of beds and wheelchairs.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Drove clients to doctors' appointments and social outings.

Dispatcher

Taxi Dallas
Dallas , TX
03.2007 - 08.2016
  • Resolved customer complaints related to service issues or delays.
  • Assigned drivers to appropriate routes based on customer needs.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Developed strategies for improving efficiency within the dispatch department.
  • Maintained logs of all incoming calls and assigned tasks.
  • Ensured compliance with safety regulations and company policies.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Participated in team meetings discussing changes in procedures or processes.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Received and dispatched calls for emergency services.
  • Verified driver credentials prior to assigning them a route or task.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Investigated and resolved customer and vendor issues to retain business.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.

Administrative Assistant

Good Samaritan Home Health
Irving, TX
01.2011 - 12.2015
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Proofread content for typo-free emails and documentation.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Team Leader Supervisor

Chick-fil-A
Irving, TX
04.2003 - 01.2011
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Ordered supplies as needed for the kitchen.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Monitored cashier performance, providing feedback as needed.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Assisted customers with locating items within the store when requested.
  • Developed strong working relationships with team members to foster collaboration.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Managed scheduling, payroll, and time off requests for team members.
  • Ensured compliance with all safety regulations while performing tasks.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Identified discrepancies between actual sales figures and expected totals.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Answered customer questions and provided store information.
  • Processed payments promptly for customers to exceed productivity standards.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Nimitz High School
Irving, TX
05-2001

Skills

  • Staff Leadership
  • Portioning
  • Quality assurance policies
  • Ordering Supplies
  • Beverage knowledge
  • Employee Development
  • Food Preparation
  • Schedule Coordination
  • Schedule Management
  • Cooking techniques
  • Food presentation
  • Point of sale systems
  • Employee Scheduling
  • Staff Supervision
  • Inventory Management

Timeline

Food Service Supervisor

Morrison Healthcare
01.2024 - Current

Customer Service Sales Agent

Advantage Resourcing
06.2023 - 10.2023

Attendant Care Worker

At Home Healthcare Tyler
01.2022 - 06.2023

Administrative Assistant

Good Samaritan Home Health
01.2011 - 12.2015

Dispatcher

Taxi Dallas
03.2007 - 08.2016

Team Leader Supervisor

Chick-fil-A
04.2003 - 01.2011

High School Diploma -

Nimitz High School

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Krystal Goss