Krystal GRAHAM
North Lauderdale,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Resolution Coordinator II
Walmart Home Office
05.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
- Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
- Increased department efficiency through thorough documentation and decision making.
- Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Human Resources Manager
Restaurant Depot
01.2019 - 05.2022
- Strengthened company culture through team-building initiatives and regular communication with all staff members.
- Managed recruitment efforts, ensuring a diverse and talented workforce that aligned with company values and goals.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Maintain daily reports, emails, and cash handling duties daily.
Administrative Assistant
Callhub Solutions
08.2019 - 01.2021
- Enhanced office efficiency by streamlining administrative processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported executive staff through scheduling meetings, coordinating appointments, and preparing documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for company information.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FLSkills
- Interpersonal Skills
- Written Communication
- Customer Service
- Microsoft Office
- Account Management
- Claims Processing
- Computer Literacy
- Problem Solving
- Relationship Building
- Organizational Skills
- Time Management
- Conflict Resolution Skills
- Effective Communication
- Clerical Support
- Office Administration
- Data Entry
- Patient Scheduling
- Multi-Line Telephone Systems
- Microsoft PowerPoint
- Records Management Systems
- Team Collaboration
- Office Administration
- Data Entry
- Patient Scheduling
- Multi-Line Telephone Systems
- Microsoft PowerPoint
- Records Management Systems
- Team Collaboration
Timeline
Resolution Coordinator II
Walmart Home Office
05.2022 - Current
Administrative Assistant
Callhub Solutions
08.2019 - 01.2021
Human Resources Manager
Restaurant Depot
01.2019 - 05.2022
High School Diploma -
Dillard High School
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